I have paid them 36.95$ through paypal it has been almost 4 hours left still unpaid invoice
i have bought RDP of 36.95$ did payment through paypal it has been almost 4 hours left but still my service is not yet activated also opened a ticket but they are not responding me my ticket number is #114191 what the hell is this all other companies do setup in one hour but these are taking time i dont know what to do now
it will just take time for them to reply but it wouldnt take long than 2 days to get a reply from them,perhaps few people working during this pandemic. All in all, they will helped and respond to your tickets.
After what, more than a month? That's no excuse. And besides, you took a fee of 10% ON MY MONEY. So I didn't even had a full refund refund! Are you kidding me?! Screw you, screw your company. I'll make my best to make sure everyone knows how crap this company is.
It is good to be honest here. We have refunded you in full and we also added you $20 credit because you weren't happy with the refund process.
This is our reply on 17th
"Posted on Friday 17th April at 21:48
Refund made. Didn't deduct any processing fee. So we refunded in full.
I am very sorry for the long delay. We are short of staff and under pressure because of Covid19. I hope you understand that.
I have added also $20 to your RouterHosting account which you can order a server on us :)
Could you please let us know what we can do to cheer you up?"
Slow support response time, but solved! I thought scammers/hackers, I'm just slow like their response time :P
Here's my experience with them:
I signed up for the Linux KVM-SSD 2 GB plan and wanted to test out buying with BTC. Once the payment was completed, all was well and I began setting up my new VPS. After some time, I ran into some issues and decided that I had to do a OS Reinstall. I set the OS reinstall in motion and went to sleep. When I attempted to login today, my credentials wouldn't work. I used the 'Forgot Password' link, and no email is being sent to my email address.
They don't have a support phone number, so I created a support ticket with additional ways for them to contact me since I am traveling at the moment. I was able to add a few replies on it with more information as I gathered it, but then out of no where, my IP address is being blocked from accessing the ticket and I still haven't gotten any replies or phone calls.
Some interesting things to note as well:
- When I did have access and was logging in through SSH, there were always hundreds of failed login attempts in between (brute-force attacks from everywhere)
- After all of this, I did a quick scan to see if the server was in use, and it is, with what appear to be mail spamming ports open.
In absolute frustration at the loss of money and lack of communication, I came here looking to see if anyone else had a bad experience only to discover that they blame people for spamming when they make a complaint? I hadn't gotten to set my server up to do anything, and it seemed that it had already been hijacked for use with spamming, and the company didn't want to respond!
I began starting to think this company was stealing from people who pay with Bitcoin to stay anonymous because people who want to stay anonymous often won't make a scene, AND companies can make them out to look like Cyber Criminals (as you will see from the replies sometimes).
Support got to my ticket and resolved the issue which was the result of a .coms INSTEAD of a .com on the email address I used to sign up, and since it logs you in right away when you first signup, I was logging in for the first time and had 'fat-fingered it' the night before.
Support figured it out for me and changed it back so I could recover access and the CEO was responsive in responding to my communication as well.
I haven't had a chance to gauge the performance yet so I will update this review in the future to come. But so far, I think this company is legit but has to increase their support response time.
A suggestion (for Support teams everywhere), would be to have the team go through every new ticket as soon as possible to address it with something like:
"Hi ___, I'm ____ and I'm gonna be working on your issue. I'll be in touch with you shortly when I figure out what is going on with..."
I look forward to working with this company and updating the review surrounding Reliability.
GOT PERFECT SERVICE FOR MY PROJECT.
SETUP WAS FAST AND FINE.
THEIR SUPPORT TEAM WAS THERE FOR ME EVERY STEP THAT I NEEDED HELP.
EVEN IF THERE WAS A LONG TIME DISTANCE BETWEEN US
IT IS NICE TO SEE PEOPLE LIKE THEM IN THE COMMUNITY.
BIG VOUCH FROM ME.
WORST COMPANY LOOK I PAID THROUGH PAYPAL THEY DIDNT INTIATE THE SERVER WHICH THEY PROMISED IN 5 MINUTES , THEN THEY SAY SERVER IS ACTIVATED AND THEY DONT GIVE YOU THE CREDINTIALS OR ANYTHING AND NO COSTUMER SUPPORT NO NOTHING JUST 2 -3 GUYS SCAMMING PEOPLES MONEY
ATTENTION*********THIS REVIEW IS NOT TRUE**********
This user used our VPS servers for SPAMMING. SPAMMING is strictly prohibited as usually they are used to harm people by sending fake data and stealing from people! It is stric
tly against our terms here:
WE ARE SERIOUS ABOUT CRIMINAL ACTIVITES AND WE DO NOT LET ANY CRIMINALS USING OUR PLATFORM!
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