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AVOID BLUE HOST / JUST HOST AT ALL COSTS UNLESS YOU WANT TO LOSE A LOT OF MONEY
They have absolutely no customer service; I had a dedicated VPS server that cost me over $300.00 USD every 3 months
The first problem, they upgrade their servers and My Image framework disappears, I call the...Read More
JustHost - poor quality support and not very reliable
JustHost Expert Review
JustHost is owned by Endurance International Group, the parent company of leading international hosting platforms like BlueHost, iPage, and HostGator. Our JustHost expert review tested the platform to see how it measures up to its more famous siblings. Overall, we found that JustHost has the makings for greatness: plentiful features, knowledgeable support, and an easy-to-navigate interface make for a pleasant user experience, even with a few areas for improvement such as loading times.
Pros and Cons
- Resolve issues quickly with JustHost’s knowledgeable staff, 24/7/365, through phone, live chat, and ticketing.
- Customize your website easily with a drag-and-drop website builder, 1-click app installer and thousands of templates.
- Keep communication flowing between you and your customers with JustHost’s impressive email bundle.
- Take your website to the next level with streaming video and audio support.
- Tailor your backend to fit your every need with an extensive developer toolkit.
- Protect your website with 24/7 networking, hotlink protection, and password-protected directories.
- Increase customer trust with free SSL certificates.
- Sign up for a 1-year contract for a significant discount.
- Although JustHost plans are affordable, they don’t provide the best value for money compared to other low-cost competitor plans.
- While the company does offer a 30-Day money-back guarantee, actually getting the money back can take time and effort.
- JustHost’s knowledge base, and their video tutorial section, could do with some sprucing up.
- Although their uptimes are a reliable 99.8%, it’s less reliable than the 99.9% uptimes we’ve come to expect from top hosting providers.
Pricing and Payment Methods
JustHost offers three different types of hosting: Shared, VPS, and dedicated. Shared plans start at $3.95 monthly and provide 1 website, unmetered bandwidth and free SSL certificates. Conversely, the most expensive shared plan, GoPro, starts at $14.95 a month and gives you a dedicated IP, domain privacy and site backup.
The most basic VPS plan, Standard, starts at $19.99 per month and offers 30GB storage space, root access and 1TB of bandwidth per month. Their starter dedicated solution, also called Standard, starts at $79.99 monthly and provides 4 GB RAM, 5 TB bandwidth per month, root access, and mirrored storage.
JustHost initial prices are comparable to other low-cost plans available today, and the number of features they offer is a real bargain. There is, however, a catch, which to JustHost’s credit they clearly point out. Although signup prices are budget-friendly, renewal prices are closer to midrange. Also, if you decide that the service isn’t for you within the 30-day grace period JustHost provides, getting your money back can take longer than you might expect.
Ease of Use
One of best things about JustHost is how easy it is to access and use the features it offers. Everything is straightforward, from its website builder to its 1-click app installation tool and free SSL certificates. Advanced features are similarly easy to utilize.
We were especially enamored with the platform’s 1-click script installation, different types of SQL databases and the amount of support JustHost offers for complex functionalities including flash and streaming. Additionally, the high quality of the company’s customer support enhances the simplicity of using the service.
Load Times and Reliability
Overall, JustHost’s uptimes are adequate although to be fair to the service, they don’t make guarantees regarding their reliability. We tested JustHost over several months to determine their precise average uptimes and whether we were in for frequent service outages. To our surprise, JustHost’s average uptimes were a solid 99.8%, well above the industry average of 99.4%.
On the other hand, our tests showed page load speeds of 1.9s on average, which is within Google’s suggested page load times. Google has put an emphasis on page load time when it comes to SEO rankings, and JustHost’s speeds will keep your website snagging customers and boosting search engine ratings. It’s worth noting that JustHost has just one data center in Utah, so overseas customers may experience longer load times.
JustHost offers a large number of features for users from all web backgrounds to leverage and experiment with. We were happy to see that the company pays a lot of attention to newer users by providing several simple but impactful tools. 1-click installation for WordPress and various shopping carts, along with an intuitive website builder, make the first steps of running a website less daunting.
We were similarly impressed with the breadth of features targeting advanced users. 1-click script installation made it easy for us to add new capabilities through JustHost’s modern cPanel. Standard features like multiple PHP versions and coding languages join specialized tools like streaming video and audio support to enable the launch of one-of-a-kind websites.
Customer support is actually one of JustHost’s star qualities. You can reach their team of friendly experts via the usual phone, live chat, and ticketing system, and prompt response times are usually followed by speedy resolutions. The company seems proud of the fact that its agents are US-based; we were just happy that they were knowledgeable and fixed things quickly.
There is, however, room for improvement when it comes to their knowledge base. Though the articles themselves are fairly straightforward, they don’t seem to be divided according to specific categories, and you’ll have to use the search function if you want to resolve specific issues on your own. Moreover, the knowledge base currently hosts only 16 tutorial videos. This in itself shouldn’t be a deal breaker, but well-stocked video tutorial libraries are something we’re starting to expect from leading hosting companies.
As always, our expert reviews are based on months of testing and exploring the hosting service in question. To round out this review, check out what our JustHost user reviews.
Overall, JustHost provides the basics to make both beginners and experts happy with the hosting process. Beginners have access to tools like 1-click app installation and an instinctive drag-and-drop builder to help them set up a unique blogging website or ecommerce store. Other features, like a 1-year free domain and blog support can really help new web hosting clients ease into website management. We were also very satisfied with the tools JustHost has to offer advanced users such as ourselves. Webmasters can choose between two different versions of PHP, utilize numerous coding languages and a large number of free scripts to craft unique behind-the-scenes frameworks.
While JustHost is a minor league all-star, if it wants to reach the majors there are small changes they’ll have to implement. For instance, they could label all the paid add-ons they offer within cPanel so that users can choose whether or not they’re interested in pursuing those functionalities. The company could also stand to broaden their excellent but small video library and push their uptimes up a notch. Nevertheless, for businesses with small to midrange traffic, JustHost already offers attractive packages at respectably low prices.