Thankyou for your feedback
Here answers for your questions in details :
we have completely reviewed your account and after review we are posting answer :
Ponit 1.
I do not recommend this service to anyone. Their UK IPs are displayed as American ones, but the support service will assure you that this is the UK IP, although Google, Apple, Yahoo show your location as America
Answer :
We always process auto auto and in no case wrong order Processed,Now in your case you ordered UK Plan 2 With Free Windows Offer : https://www.premiumrdp.com/vps-in-uk (Plan 2)
You paid through card ,we as per our policies verified your account and then activated your account .
Please Note in your order you didnt order any specific location only country UK .so we activated UK Server from Wolverhampton as first available or as per company policies we shared ripe.net official verification with you anyhow you was not statisfied and insisted for london location where we charge windows License Fee https://www.premiumrdp.com/vps-in-london-united-kingdom
Hope so this will clear your confustion
Point 2 :
no refund or changes from them
Answer :
we are EV SSL Verified company see official certificate on our website https://www.premiumrdp.com
Your refund instantly issued as you submitted cancellation request,we offer 15 days refun policies on most of products
your official refund slip from gateway already shared with you :
(Incase you paid through credit card)
"It can take 10+ days to appear on your statement, if it takes longer please contact your bank for assistance"
Point 3 :
The company also requires a photo with a passport in hand and a photo of your bank card from everyone.
Answer :
Its mentioned on our checkout you should read before order.As per our legal terms (First Order Verification) Policies we verify each suspicious account , suspicious payment through different method as per our
terms available : https://www.premiumrdp.com/legal
Its our right because many short terms customers made payment from credit card or paypal and then after usage claim for payment etc….Its loss for any company.
We authorize all credit card and PayPal payments like as other big companies
We bill corporate users on monthly base postpaid billing for services its very necessary to collect information’s for account authenticity.
Regarding our Website claim as spam:
Premium RDP is subsidiary of Premium Technologies Private Limited.
https://beta.companieshouse.gov.uk/company/11517846
Our company details:
Company No: 11517846
VAT No:GB 302938120

Premium Technologies Private Limited holds a website identity assurance warranty of $1,000,000 subject to the terms and conditions of the Relying Party Warranty. (see EV SSL Certificate on website)
Note:
No Verification applies to Crypto Currency ,Bitpay,Perfect Money,Bancontact,Sofort,Giropay,EPS,iDeal,Multibanco & Bank Transfer customers.



Regards,
Marina
Marketing Team