For the past 7 days, I've been locked out of my VPS because the web console is not functioning. I still have no resolution, no ETA, no meaningful explanation

I cannot warn people away from Bluehost enough.

In the short time I've looked after a client who uses them I've seen:
- The VPS server they use go down for days without any support
- Support is clueless on tech support and just reverts to scripted responses or sending through help articles
- No idea on plans, pricing and upgrades. Our plan was apparently legacy and we weren't able to upgrade without starting up a whole new account. We would then apparently get no refund on the old plan (which was only half through its term) and also no assistance migrating to the new account. Our account ran out of storage space and they offered us no solution to increase it.
- Server constantly crashes and can't run our website with no explanation or help from support as to why.

There's much more but these are the highlights. Even if you're just looking for simple hosting I would steer well clear and give your money to a hosting company that actually cares about its customers.

Bluehost has been an horrible company to be attached to for the past 10 years. There was never a time I was happy with their service. You get stuck with these hosting companies due to the challenge of switching providers. I finally made the effort to backup all my sites and databases and finally escape their inept clutches.

God what a pain it has been trying to deal with this company. They are not proactive at all. Their support is very unskilled. They pull every trick in the book to prevent you from leaving. There are so many competitors with much better services that have been created over the years. Im happy to be with a capable company now in hostinger. They do everything right. I very strongly suggest not going with bluehost. You will regret it!

My website has been down for over a week to date, I contacted the customer support 10+ times, they always argue that the matter has been escalated to a higher support team that will respond in further 24-72 hours. Also, back-up data are apparently stored in the same servers as the production data, which is the most incompetent move ever. I have never seen such a poor service.