Crazy Domains Expert and User Insights by Crazy Domains Customers
Crazy Domains' cloud web hosting servers are built at enterprise level for high performance and scalability to deliver blazing website speeds with maximum reliability and security.
Admittedly so back in 2012 Crazy Domains was very average with poor customer service I left them for the likes of go daddy and other Australian based companies. Deciding to use them again in 2015 proved to be a good decision, Customer service well and truly improved, Pricing still great and a new platform which made it easier to navigate. Cannot complain really.
SCAM! I bought Happy.sg domain through their agent service. For a few week it was registered under my name. However then they transferred it to someone (or maybe to themselves) and sent me an email that the registration was unsuccessful. Beware of them!
Hello Ganzorig,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are currently working on your case. We truly apologize for the inconvenience caused and we asked for your patience as we worked on your case.
We will reach out to you soon.
Sincerely,
Rose R
Online Review Manager
I do not recommend this service. Customer service is bad and the site is either poorly designed or deliberately misleading. I think the latter.
After 3 months they started charging me what works out as more than eight times my initial annual fee. This was for a sitebuilder tool which I never used. They won't refund me.
They also started charging me to keep my details private, which I'm paying. Surely it should just be part of the original price?
So in short, it will seem cheap, but they are sharks.
Hello Anthea,
We would like to know more about your review. We tried locating related tickets, accounts or comments that you maybe associated with, unfortunately, we were unable to find one.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number.
Simply respond to this review.
We look forward to receiving your response.
Stay safe.
Rose R
Online Review Manager
We are having to send emails via Gmail as the 'business' cough cough, email service doesnt work properly.
A week ago Crazy Domains cut off my email service. I had spent over 4 hours and 5 calls trying to get through to a manager.
They switched it back on however a week later we still can't send or receive attachments so are having to use gmail and hotmail (yup - that's how we are trying to keep our business moving) - it is utterly shocking.
I've contacted the senior management at Crazy Domains, but rather than take ownership they get the minions to call and read me another of their scripts.
This company is utterly useless. The management hideaway in their ivory towers and the ill trained cheap labour continue to make a hash of things.
This is just one of a series of issues with Crazy Domains. But what I will say is that they are far from superb and to be honest it amazes me that they have any customers. They should have just stuck to selling domain names as it is more aligned to their skill set.
The loss of productivity to my business is mounting by the day.
Take your business elsewhere - honestly this is the worst company and customer service. The frustration, mental exhaustion and loss of productivity will eliminate any cost savings you thought you would make.
Hello David,
Firstly, we would like to extend our most sincere apology for your experience and the inconvenience that this has caused you. We appreciate you bringing this to our attention and we hope that you will allow us to further work on this case and address it accordingly.
We have located your account and we are currently looking in to a most suitable resolution to address your concern. Rest assure that we will reach out to you soon.
Sincerely,
Von D
Online Review Manager
hahaha oh I love that you reply to my daily reviews on Crazy Domains, it changes nothing your service is still dreadful and I want to cost your business a loss of customers and will continue to until I get what I want.
Honestly this company don't care about their customer's time . I opened a ticket 60 days back in November 30 (ticket id is #21897717 )
On their website this company claim that they reply within 24 hours. But they take minimum 7 to 10 days.
It's been more then 10 days and still I am waiting for their reply.
When I called them they said that all our higher management is on vacation. They said I have to wait another 14 days. It's been
I never knew any company, that could be so careless.
Hello Suman,
We are devastated to receive your feedback and we are truly sorry for your inconvenience. It is never our intention to put you at this situation and we are saddened to disappoint you. We appreciate you bringing this to our attention and we hope that you will allow us to provide you a suitable resolution.
I have located your account and I will require sufficient time to conduct an in-depth case investigation. Please be assured that my entire intention is to discern this request to provide you with accurate information and the most suitable resolution.
Your patience is highly appreciated.
Sincerely,
Von D
Online Review Manager
I had to deal with Crazy Domains with several migration from Open Host to them, as Open Host bought Crazy Domains. Every migration went wrong and they don't want to own it. Hours on the phone with them and then it takes days to get it fixed, all while your business is down. There is no other words than "they don't care".
The support engineers are friendly, I must give them that, they must get some abuse as their knowledge is as good as nothing. A simple problem which should be fixed in 15 minutes takes weeks to solve. If the support engineers had just some basic skills and would escalate it when needed to third line as second line is just as bad, but they don't even know how to describe a problem, as they don't know what they are talking about. On top of that, as others say in here, nobody owns a problem so you have to start over and over. Weeks of frustrating
The saving you gain with the price of the product, you lose with the time needed to get basic things solved.
Hello Hans,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number. Or send your details through reviews@crazydomains.com.
Simply respond to this review.
We look forward to receiving your response.
Stay safe.
Von D
Online Review Manager
If you would put just as much effort in making sure that your is giving the level of support you are saying than there wouldn't be so many complaints and negative comments.
For instance I have a support call open now for over 4 weeks, still not solved, as they miss the basic understanding of delivering basic services. They don't even know the difference between public and internal DNS.
If problems don't get solved soon than I will leave and take all my customers with me.
Crazy Domains - DONT CARE - WONT ESCALATE - BEURECRATIC NIGHTMARE
Crazy domains dont care for clients.
Crazy domains have a reseller - who abandoned their business and left domain holders with no access to their domains.
We notified Crazy Domains about this around 6 - 8 months ago. We managed to retrieve that clients Auth code after hours of effort.
Now another person has contacted us. Their website and emails are down as their domain is no longer current.
Crazy Domains (CD) were contacted two or more weeks ago. They backed the resellers 'rights' and tried to contact him. Fair call - although after we outed this guy 6 months ago you would think they would clean up their act with him.
We requested the auth code sent to the registered owners email address. No!
We were told we need to provide photo id (passport) and a signed letter. Done.
We were told we needed to open a CD account. Done.
We were told to open it under the owners email address - done.
We verified the CD account via the owners email address. done.
Two weeks on they are requesting us to send more emails, despite the emails being verified etc.
We have raised an ICANN complaint.
We still have no access to the clients auth code.
CD could have sent it to the authorised email address. Now two weeks later, emails still don't work, web site is still down. Client is going nuts and now CD aren't responding to requests for escalation.
Complete bureaucratic twerps with no care for their responsibilities or clients businesses.
CD dont comply with ICANN or protect clients.
Hello Shane,
We thank you for letting us know about your experience. We send our heartfelt apologies for having to experience this inconvenience.
We have found your ticket and the designated representative who is handling your case. We would like to ask ample time to go through the ticket.
We will get back to you as soon as we can. We thank you for your extended patience.
Sincerely,
Von D
Online Review Manager
I recently created a new company and domain name.
Within a week of having it running the site is offline and support have escalated it but 24 Hours later there is no resolution.
Being an IT Manager I am well versed in what the issue is however its the simple fact it is still offline 24 hours later with no resolution or end in site.
I am sorry I ever went or used them and in addition I can access there FTP manager via there Hosting Portal but cant download my site using it.
When I try to ftp to the site separate to there hosting platform it does not exist. So I effectively cant get my site to relocate it anywhere.
I will not be using them again in future nor any of my business clients.
Hello Aaron,
We thank you for letting us know about your experience. We send our heartfelt apologies for having to experience this inconvenience.
We have found your ticket and the designated representative who is handling your case. We would like to ask ample time to go through the ticket.
We will get back to you as soon as we can. We thank you for your extended patience.
Von D
Online Review Manager
NEVER USE Crazy Domains!
Terrible company... all they care about is conning consumers into buying domains (at a low rate) to then learn the said domain you have just purchased is next to useless.
They basically sell you a domain name you can't do anything with and then ask you to pay more (than other providers) to make it work. You literally can't do anything with the domain you purchase until you purchase more options. You can't even do a redirect to an exisiting site without paying more and more money.
NO info or warnings are visible about the pointless domain purchase. Either during the adding to cart section or the payment section of the site. You might as well write your domain name on a scrap piece of paper and save yourself some money for all the use the domain purchase is.
These guys are crooks and everyone should stay away from them.
If I could give a negative star rating I would.
NEVER USE Crazy Domains!
Hello Michael,
This is in reference to upgrading your domain with Premium DNS. We made a thorough investigation and we understand why it might cause you some troublesome.
First, we were just making a comprehension on why you might need the Premium DNS. We have read your concern and as it seems, you might need to do a Web Redirection.
But why pay for extra for a TXT Record?
Premium DNS, on the other hand, offers much more than Standard DNS. It gives you a reliable and secure cloud service that utilizes multiple locations to ensure your DNS hosting is the fastest possible. Premium DNS also includes advanced DDos Protection, which means that you will have advanced safeguards against attacks. You will NOT only paying for the TXT but rather, it gives you more functionalities such as web forwarding and email forwarding.
We would like to send you an email and provide you with possible resolutions as needed.
We will get back to you as soon as we can.
Von D
Online Review Manager
UPDATE.
Its now been over the 60 days required to move MY domains (to a trustworthy company) and when I have tried to log into my account this morning it has been blocked.
The reason the live chat has given me is because I made a complaint to Paypal (who I used to pay the CrazyConDomains). The Paypal case was closed over one month ago and as the domains were only $9, I thought I'd just leave it (I really have better things to do with my time) until the 60 days were up and I could move away from these crooks!
So, as of right now... I can't login to MY account, I can't transfer MY domains, they wont give me MY Domain EPP Keys and they have said they will need to speak with accounts to reactivate the account (even though its been over 50 days since the case was closed).
This company is the worst I've ever had to deal with in over 25 years of buying and using domain providers!!!
They hide standard options (available from other providers) and extra fees behind their T&Cs. You can't see these fees until the domains are purchased and then the T&Cs say you can't cancel an order because the domain is active... You only get to see the extra fees and missing standard options after you pay and the domain is active... they have you locked in!!! It's like buying a car only to find out once they hand over the keys the engine is extra, absolutely disgusting company!
Don't think because these guys are described as cheaper, they are better. So glad I only spent $9 with them.
Do yourself a favour and never use this company... sometimes the cheapest option is the best!
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