anyteneye@sendapp.uk

Dear Wei,

Thank you for reaching out and sharing your feedback. We genuinely regret any inconvenience you may have encountered with our services.

I'd like to clarify that our free trial does not entail any charges. If an order is paid for, it's automatically considered a full service and not a trial. Refunds for early cancellations are provided solely as a credit to your account balance, as detailed in our terms and conditions, which every client agrees to when purchasing a service.

Additionally, it's important to note that if the payment wasn't made via a credit or debit card, the refund process can be more intricate. Depending on the payment system used, certain fees may apply, which could result in losses for the client.

We value each of our customers and are eager to find an optimal solution with you. As we were unable to identify your account from the information provided, please contact us directly at report@ishosting.com so we can further discuss and address this matter.

Warm regards,
Agata
Customer Happiness Team

Dear Aliriza,

Thank you for your feedback. We take all allegations seriously and have conducted a thorough investigation into this matter.

1. The payment in question was confirmed through the 3D Secure system. This ensures that it was made by a legitimate cardholder.

2. Our internal system detected a match in IP addresses and other identification markers between two accounts, indicating they likely belong to the same user. This raises concerns about the authenticity of your claims and leads us to suspect potential fraudulent intent.

3. The service was fully delivered and meets the quality standards presented on our website.

Given the above findings, it appears there might have been an attempt to benefit from the service and subsequently claim a refund under the pretense of fraud.

While we always aim to assist our genuine customers with any issues, based on our data, we cannot agree with your request for a refund.

If you genuinely believe you have been a victim of fraud, we advise contacting the police. We are prepared to provide any necessary data for an investigation.

Kind regards,
is*hosting Team

anyteneye@sendapp.uk

Dear George,

Thank you for your review and feedback. We are truly sorry that you've experienced some issues and we would like to help you address them.

Internet speed can vary greatly and depends on numerous factors. It's worth noting that our servers are connected at speeds ranging from 1 to 10 Gbit/s, thus the raw bandwidth capacity on our side should be high. However, many external factors such as your location, the routing between your location and our server, and even your internet provider can influence the final speed.

To assist our customers in selecting the best location, we provide tools for speed testing on our website at https://ishosting.com/en/looking-glass. This enables real-time testing of bandwidth and ping to various of our servers worldwide.

Regarding our trial period, we offer a free trial for up to 7 days for all our customers. We apologize if this was unclear and thank you for bringing it to our attention.

As for your comment about our support team, we can assure you that our entire support team is made up of real people ready to assist you at any moment. If you've encountered issues communicating with them, we will immediately investigate this situation.

We appreciate your feedback and would like to resolve all your issues. Please don't hesitate to contact us directly and we will be more than happy to assist you.

Best Regards,
Your is*hosting Team