ResellerClub Reviews and Expert Opinion

Based on 165 user reviews in 3 languages
6.7
Good

Customer score for ResellerClub

  • Reliability
    6.6 / 10
  • Pricing
    7.1 / 10
  • User Friendly
    6.7 / 10
  • Support
    6.3 / 10
  • Features
    6.7 / 10

Detailed Scores / Summary

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CARLOS MARTINEZ
Mexico
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2
2.8
NEW

Worst Email Enterprise Service

Service used: Resellers
I lost two clients because of them and your blacks listed and delivery problems, the Email Enterprise Service shouldn't even called enterprise, his support service is terrible they're not compromised at all, they don't do the mini...Read More
ResellerClub
Hi, we apologize for the unfortunate experience at ResellerClub. We have escalated your issues to support team and have informed them to look into the same and find a resolution at the earliest. Do let us know, if there is anythin...Read More
Nipun Ashan
Sri Lanka
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Hold Your Money without Deliver any Products

Service used: Shared - Business Hosting
Don't buy anything from resellerclub.com Thay will hold your money without delivery products. please report the international POLICE. poor support... their website have LiveChat box but not provide any support from chat, pre-sale what crazy company lol
 
ResellerClub
Hi Nipun, we regret the unfortunate experience at ResellerClub. However, the amount for the hosting package is only deducted once the package is active within your control panel. If at all you are not satisfied with the hosting pr...Read More
Gerald Sleeper
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

They do offer a money back guarantee!!!

Service used: Shared
This company dose offer a money back guarantee.
I got my money back maybe you can do the same.
if you have credit on your account you can witdraw it.
After 73 days I canceled my hosting and asked for a credit
you get it back i...Read More
ResellerClub
Hi Gerald,
We are sorry to hear about your unfortunate experience at ResellerClub.
Feel free to reach out to us directly at clientrelations@resellerclub.com, for any questions or comments, or if there is anything we can do to help remedy your experience at ResellerClub.
SHIB KUMAR SAHA
India
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Disgusting Customer Service

Service used: Shared - Business Hosting
Recently I call to the reseller customer service, after receiving call i asked for website transfer, they said to me," I am transfer the call to the technical departmet" but i am still waiting 15 minute, and does not replay me. Af...Read More
ResellerClub
Hi Shib. We apologize for the inconvenience caused while using our services. In case you have created a ticket regarding the transfer, we would request you to share the ticket ID so that we can escalate these issues to the respect...Read More
Amit saini
India
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

WORST teams

Service used: Resellers
Hello Everyone,

If you are going to by any package/hosting from resellerclub then i request you to DONT GO FOR IT. You will get harassed again and again from their support & abuse team and trust me they gonna make u regret ...Read More
ResellerClub
Hi Amit. We are sorry for the unfortunate experience at ResellerClub. We appreciate your feedback and we would request you to share your ticket ID or Reseller ID so that we can investigate the issue further.
Feel free to reach ou...Read More
Sham
Sham
Thanks Amit, i am suppose to choose the plan from resellerclub.. Thanks

Typical ResellerClub Prices

Service Monthly Price Range
Shared Hosting AU$5.89 - AU$8.11 2 plans
VPS AU$22.16 - AU$361.89 10 plans
Dedicated Server AU$119.65 - AU$239.29 4 plans
The Services & Prices are taken from www.resellerclub.com

ResellerClub Expert Review 2019

Written by: Michael Lavnduski

ResellerClub Rating

  • Reliability
    6 / 10
  • Pricing
    7 / 10
  • User Friendly
    7 / 10
  • Support
    4 / 10
  • Features
    5 / 10
5.8
Rated by Michael Lavnduski

Expert Overview

Great hosting services targeted for resellers

ResellerClub is a well-known hosting company that provides reseller services to people who want to offer hosting as part of their service packages. Most web hosting companies offer this type of service, but not as a primary focus.  This is actually a pretty good idea as a concept, because resellers need different types of focus.  Unfortunately, ResellerClub doesn't really seem to do a very good job at it.

First, it is clear that if you are only looking for hosting for yourself, this is not the right company to go with.  They don't really put any effort toward this type of thing at all, and you'll end up paying for too much and getting too little.

While the hosting has the potential to be ok for an individual site, it would be too confusing to try to figure out which features are specifically for the hosting and which ones are targeted towards the resellers.

Uptime & Reliability

99.99% Uptime Guarantee (but it is rarely met)

ResellerClub offers a 99.99% uptime guarantee for all their hosting services, but you will need to be prepared to use it.   I have seen many former customers complaining about frequent downtime and slow loading speeds on their sites.  In addition, it is difficult to enforce the 99.99% uptime guarantee so you likely will end up not getting any credits on your bill.

They also offer a 30 day money back guarantee, and redundant servers to help avoid downtime, but it doesn't seem to be implemented very well.

Features

Reseller focused features

Regarding the actual hosting packages, this company has shared hosting services as well as VPS and dedicated servers.  They do offer Linux and Windows options for all their hosting packages, which is a very nice perk.

The real benefits of this company come in when you look at the reseller features.  For example, they will help set up a reseller interface that you can use to market to your potential customers.  They also provide 'over 800' products that are tailored specifically to resellers looking to promote their hosting services.They do have servers available in data centers around the world, which is very important for resellers.

Unfortunately, I have seen many people complain about the different features saying that they aren't reliable, some don't really work at all.  While they do have a lot to offer, they have a very bad reputation when it comes to actually implementing the services.

Support

Slow response times on tech support

They claim to have 24/7 tech support but I'm not sure I believe it.  Their 'live chat' feature seems to be offline all the time, and many people have been complaining that it takes days to get a response from a submitted ticket.  Overall, their technical support seems to be very poor.

Pricing

Prices aren't bad, but you don't get much

They have multiple packages at just about every price point, starting at just $1.49 per month for their entry level services.  All but the top tier shared hosting is limited in disk space and bandwidth, but once you move above this point it is unlimited. The VPS and dedicated server prices are in line with industry standards, and will make it easier for those who are reselling the service to make a nice profit each month from their customers.

While their actual price points are quite competitive, you have to look at what you are getting for the money.  After all, even if the hosting was free, it wouldn't be worth it if your sites were always done. Having a good reliable host is essential for any reseller, so I have to say that even though the prices are low, you are still paying too much.

Summary

Not the best choice for your hosting needs

Overall this is a well established company that provides an excellent service to their customers, and the people that the hosting is sold to.  They are very focused on providing top reseller services, so those who just need regular hosting may not want to go with this company.

Pros:

  • Very targeted services
  • Servers available around the world
  • Nice selection of hosting packages

Cons:

  • Not really the best option for those who just need hosting for their own sites
  • Entry level packages are limited on disk space and bandwidth
  • Lots of downtime reported
  • Slow responses from technical support
Read the full expert review Visit ResellerClub See plans & pricing

ResellerClub Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited AU$5.89 6.8
Unlimited Unlimited AU$8.11 8.7

VPS Hosting Plans

Plan Name Space RAM OS Price Score
20 GB 512 MB AU$22.16 8.2
30 GB 768 MB AU$29.54 10
40 GB 1 GB AU$36.93 9.6
60 GB 1.5 GB AU$51.70 9.1
80 GB 2 GB AU$66.47 9.6
100 GB 2.5 GB AU$96.01 6.7
140 GB 3.5 GB AU$140.32 6.7
200 GB 5 GB AU$206.79 6.7
260 GB 6.5 GB AU$265.88 6.7
350 GB 8.5 GB AU$361.89 6.7

Dedicated Server Plans

Plan Name Space RAM OS Price Score
1000 GB 4 GB AU$119.65 9.6
1000 GB 4 GB AU$159.53 9.4
1000 GB 8 GB AU$199.41 9.8
1000 GB 16 GB AU$239.29 6.7
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A few words from ResellerClub

ResellerClub offers a wide array of Hosting products for the discerning web designer and developer community. Products range from cPanel / Plesk Shared Hosting, Reseller Hosting with WHM, Virtual Private Servers and Dedicated Servers as well as a cPanel based Cloud Hosting product with upgradeable CPU and RAM. They also have a powerful reseller program for Domains and all hosting products with API, WHMCS plugins as well a ready-made storefront.

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