Site5 Reviews and Expert Opinion

Based on 107 reviews in 4 languages
3.4
POOR

Customer score for Site5

  • Reliability
    3.3 / 10
  • Pricing
    3.8 / 10
  • User Friendly
    3.3 / 10
  • Support
    2.9 / 10
  • Features
    3.5 / 10

Detailed Scores / Summary

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Tom Stephenson
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Worst Host I've ever experienced in over 20 years

Service used: Shared
I have multiple customers that were forced to move to Site5 from IX Webhosting. Been nothing but hassles since the switch. I've wasted days of time dealing with their inadequate support. They have no published phone number and the...Read More
Mathieu D.
Canada
  • Reliability 10
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
4.8
NEW

Disappointing service

Service used: Shared - hostPro + Turbo
I pay since years and one of my account is temporary deactivated my account because a folder becomes too large because it is a backup of a site that we also have with them.
Their e-mails arrive in the spam box so you don't see th...Read More
COLLEEN KOSTI
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

WORST HOSTING FAKE COMPANY EVER

Service used: Shared
Since they assumed IX WEBHOSTING which was fabulous coompany foor years - they have not been able to find our account - which I have 12 domains and 4 websites and a clooud server!!!
They have been trying to migrate the websites f...Read More
Ben Dover
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

12 Days to migrate web sites

Service used: VPS - VPS3
I wont pout my web site on here because I am still hosting with them. To give them a 1 star is far too generous. Stay far away, once the migration is complete and sites are working, I am looking for another host. They were even so...Read More
Lin Teichman
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
2.8

Terrible Service

Service used: Shared - hostPro
Moved from IX Web Hosting
I wish I could award 0 stars. After a forced migration from IX Web Hosting (which was wonderful), I found myself on Site5. UGH! Nothing but problems ever since (the migration happened in April 2018). First, they used the wrong dom...Read More
Tom Elswick
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

I found a server in a box of Cracker Jacks! That must mean I'm computer engineer!

Service used: Shared - hostPro
I had A LOT of problems with site 5 from day one, but here's what got me suspended. They started doing strange things with my billing. One month it would autopay, the next it wouldn't, then it would autopay for two months, then no...Read More
Matthias Piffl
Austria
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst host

Service used: Shared - hostPro + Turbo
Worst host ever.
Starts to suspend the account for no reason without warning .... too many inodes (not true)!!
They just told me that I use too muc space on there servers and I have to reduce to 30gb!!!
That is what they meen w...Read More
Sam Faissal
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Hosting in the World

Service used: Shared - hostPro
Moved from IX Web Hosting
I didn't choose this company. I was a happy customer with IX WebHosting and they obliged me to shift to this company that has the worst service in the world. It's been a week and all my sites are down for no reason!!! They asked m...Read More

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting AU$6.81 - AU$16.44 3 plans
VPS AU$75.66 - AU$447.10 7 plans
The Services & Prices are taken from www.site5.com

Site5 Expert Review 2018

Written by: Idan Cohen

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Idan Cohen

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

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4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

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4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
Unlimited Unlimited Unlimited AU$6.81 2.0
Unlimited Unlimited Unlimited AU$12.31 2.5
Unlimited Unlimited Unlimited AU$16.44 3.2

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
50 GB 2 cores 1 GB AU$75.66 2.0
75 GB 2 cores 1.5 GB AU$110.06 2.0
100 GB 4 cores 2 GB AU$144.45 3.4
155 GB 4 cores 3 GB AU$206.35 3.4
200 GB 4 cores 4 GB AU$233.87 3.4
300 GB 4 cores 6 GB AU$343.92 3.4
400 GB 8 cores 8 GB AU$447.10 3.4
A Free Domain is included when purchasing any hosting service from Site5
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45 day satisfaction guarantee with full money back.

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