As a website owner, I’ve struggled with slow-loading sites and clunky control panels. 20i was a welcome change. Their focus on speed is evident, and the My20i control panel made even complex tasks simple.
Another aspect that caught my attention is their easy site migration process, making it simple to switch to 20i without any hassle.
In this comprehensive 20i review, I’ll share my thoughts on their performance, features, customer support, and overall value for money.
20i is a hosting company specializing in high-performance reseller hosting, WordPress hosting, and managed cloud hosting. It offers fast and reliable hosting powered by 20iCloud, AWS, and Google Cloud, with advanced features like Redis, ElasticSearch, optimized PHP-FPM, PHP OPCache, NGINX Edge Cache, and Unlimited CDN.
It has over 60 data centers worldwide, with a strong foothold in the United States. The data centers are strategically located in 12 different states.
In the Eastern United States, 20i has data centers in North Virginia, Virginia, Ohio, and South Carolina. Moving towards the central United States, data centers in Iowa and Texas offer excellent coverage for the Midwest and Southern states. On the West Coast, 20i has a strong presence with data centers in North California, California, Oregon, Utah, and Nevada.
20i has earned an impressive 4.8 rating from 1,743 reviews on Trustpilot and a 4.3 rating on HostAdvice. Many customers praise 20i for their super reliable hosting and excellent customer support. Reseller hosting clients are particularly impressed by the level of service and performance they receive.
At HostAdvice, we created a rating methodology to evaluate hosting brands. This methodology considers several factors, including price, features, performance, ease of use, and support. The score is based on the average score of each factor.
Here’s a breakdown of how 20i scored on each of these criteria:
| Feature | Rating | Why We Gave This Rating |
| Price | 9.0 | 20i offers solid value for its high-performance offerings. You get plenty of resources and features for the price. The pricing model allows you to start small and scale up as needed. |
| Features | 9.2 | 20i offers a range of innovative features like Redis, ElasticSearch, optimized PHP-FPM, PHP OPCache, NGINX Edge Cache, and Unlimited CDN. The custom control panel and the Migration Center also add value to the hosting services. They cover the basics and provide advanced options for power users. |
| Performance | 9.5 | 20i consistently delivers fast speeds, high uptime, and the capacity to handle traffic spikes. Their cloud infrastructure is a major advantage. They guarantee an uptime of 99.99%. |
| Ease of Use | 9.3 | Their custom My20i control panel is well-designed and intuitive. However, this deviation from the normal cPanel might have a slight learning curve for some. |
| Support | 9.5 | 20i provides dedicated customer support 24/7 through calls, live chat, and tickets, ensuring you can get assistance whenever needed. |
20i hosting services offer a range of pricing packages to cater to different hosting needs:
You get a 30-day money-back guarantee for their reseller plans. It accepts various payment methods, such as Delta, Maestro, Mastercard, American Express, Visa, Visa Electron, Apple Pay, and Google Pay.
You can also use PayPal to load credit onto your account balance. Additionally, 20i offers a free, ad-free, 100% green hosting option powered by renewable energy.
| Plan Name | Space | Bandwidth | OS | Panel | Price | |
|---|---|---|---|---|---|---|
| Reseller Hosting 50 | Unlimited | Unlimited | AU$77.87 | Details | ||
| Reseller Hosting 500 | Unlimited | Unlimited | AU$136.29 | Details | ||
| Reseller Hosting Unlimited | Unlimited | Unlimited | AU$194.71 | Details |
All reseller hosting plans include unlimited LVE resources, SSD disk space, bandwidth, SSL certificates, email accounts, WHMCS, HostShop, and API integration.
You can leverage the white-label reseller hosting and domain reseller discounts to build your brand and increase profit margins.
It’s ideal for businesses and projects requiring robust performance and flexibility. Managed hosting offers these specialized cloud plans:
Cloud hosting that’s optimized for speed and reliability. It includes easy site management tools, security, and backups.
Plans include:
Leverages Amazon’s infrastructure. Includes hassle-free AWS server management and 20i’s excellent support.
Plans include:
They are built on Google’s premium-tier network for exceptional performance. Plans scale similarly to Managed AWS Hosting.
Plans include:
It’s optimized for Magento websites. Includes performance and security enhancements.
Plans include:
20i’s Managed WordPress Hosting comes with easy site management tools, staging, cloning, and advanced optimizations.
Choose Managed WordPress Hosting if ease of use and performance for your WordPress website are top priorities.
They are specifically designed for WooCommerce stores. Includes caching and other optimizations to enhance e-commerce speed and scaling.
Suitable for e-commerce businesses built on WordPress/WooCommerce.
20i’s VPS Hosting offers high-performance SSD VPS with quick deployment and 100% green hosting powered by renewable energy.
| Plan Name | Space | CPU | RAM | OS | Price | |
|---|---|---|---|---|---|---|
| 2 Cores | 50 GB | 2 x 2.20GHz | 2 GB | AU$29.19 | Details | |
| 4 Core | 75 GB | 4 x 2.20GHz | 4 GB | AU$48.66 | Details | |
| 6 Core | 100 GB | 6 x 2.20GHz | 8 GB | AU$97.35 | Details | |
| 8 Core | 200 GB | 8 x 2.20GHz | 16 GB | AU$155.77 | Details | |
| 10 Core | 400 GB | 10 x 2.20GHz | 32 GB | AU$387.52 | Details | |
| 2 Core Managed | 50 GB | 2 x 2.20GHz | 2 GB | AU$34.06 | Details | |
| 4 Core Managed | 75 GB | 4 x 2.20GHz | 4 GB | AU$48.66 | Details | |
| 6 Core Managed | 100 GB | 6 x 2.20GHz | 8 GB | AU$87.61 | Details |
The actual VPS choice depends on your needs. It’s best to contact 20i’s support for recommendations.
Choose VPS Hosting if you’re tech-savvy and need complete control over the server environment for custom applications or configurations.
One unique feature of 20i is the free Schema Tool. It provides a simple way to generate JSON-LD schema markup, enhancing SEO and website visibility.
Additionally, the UK domain saver tool for resellers scans domains for potential savings on renewal fees, offering an automated transfer option to save costs.
You also get the WordPress Manager, which simplifies bulk WordPress management and allows you to make changes across multiple websites effortlessly.
When testing the 20i’s reseller hosting features within the dashboard, I found the platform to offer a user-friendly experience.
Navigating to the Reseller Preferences section was straightforward. With just one click from the dashboard, I could access all the tools necessary for managing my hosting environment.
Once inside, I was impressed by the options available for customizing both the appearance and functionality of my hosting offering.
From white-label preferences to StackCP theme customization and default site pages, you get full control over every aspect of your hosting environment’s branding and presentation.
Integration with external tools such as WHMCS and APIs is also seamless and intuitive.
WHMCS integrates seamlessly with 20i’s services. You can manage hosting accounts, domains, and other services directly from the WHMCS interface.
Also, configuring webhook notifications was straightforward. You’ll get smooth communication between 20i and the tools you use in your workflow — Slack, Discord, Zapier, etc.
20i offers dedicated customer support through various channels, ensuring you get the help you need when you need it.
The primary support options include phone and ticket support, both available 24/7.
User reviews say that support is exceptional.
The ticket system, accessible through the chat interface, is a reliable way to seek assistance.
When I raised a ticket through the AI chat system, I received an instant AI response acknowledging my query and providing initial guidance.
I also tested the live chat feature. I instantly got a human response.
In addition to the direct support channels, 20i maintains a comprehensive support database. This resource contains tutorials, guides, and FAQs.
The registration process on 20i is straightforward and user-friendly. To sign up, visit the 20i website and select the hosting plan that best suits your needs, such as Managed WordPress hosting.
If you need help choosing a plan, click “Book a call” to speak with a 20i representative who can guide you.
Once you’ve chosen a plan, click the “Buy now” button.
You will be directed to a page to create your 20i account. Enter your email address and choose a secure password.
Fill in the required details, such as your name, phone number, etc. After completing the registration form, your account will be created, and you can begin using 20i’s hosting services.
To access the 20i control panel, open your web browser and visit my.20i.com. Log in using the email address and password you created during registration.
Once logged in, you will be taken to the My20i dashboard, the central hub for managing your hosting services, websites, and account settings.
If you create a WordPress hosting package, 20i will automatically install the necessary WordPress files.
After the automatic installation, visit your website’s URL to complete the usual WordPress installation process, such as setting up your site title, admin username, and password.
Alternatively, you can also install WordPress using the one-click installers.
Access the package control panel by clicking “Manage” next to the hosting package on which you want to install WordPress. Scroll to the bottom of the package control panel to find the one-click installers section.
Click on the WordPress installer and follow the prompts to complete the installation process.
To create an email account with 20i, you must have a domain or a hosting account.
Log in to the My20i control panel. Click “Manage Services” in the top left corner, then select “Manage Hosting.”
Choose the hosting package you want to add to the email account and click “Manage.”
In the package control panel, select “Email Accounts.” Enter the prefix of the email address you want to create (e.g., “info” for “info@yourdomain.com”) and click on “Create Email Account.”
20i will automatically generate a password for the new email account, but you can change it if desired.
To access your webmail account, click “Options” and “Webmail.” The new email account may take up to 30 minutes to receive mail.
When you log into your 20i dashboard, you’ll notice the “Manage Hosting” section. This feature lets you manage your websites and apps in one place.
I found this feature useful during my testing. It provides a centralized location to oversee and control all your hosting packages.
Clicking on the “Manage” button takes you to the manage hosting page. Here, you can view and manage your existing hosting packages. The interface is clean and intuitive, with options to perform bulk actions, filter packages by labels, reports, and status, and configure package types.
I appreciated the ability to search for specific packages and download the list as a CSV file for easy record-keeping.
To add a hosting package, you simply click “Add new hosting package.” Next, select the domain name for your package. You can either type in a domain you already own or search for a new one to purchase.
Then choose the platform type for your hosting package. 20i offers a variety of options, including
This flexibility is impressive. It caters to various needs and preferences. You can select the server for your chosen platform type or even buy a new cloud server directly from this page.
One of the standout features I discovered was the ability to clone existing packages. This streamlines setting up new websites or apps, saving you time and effort. You can also create new hosting packages from blueprints.
Throughout my testing, the process of managing and creating hosting packages on 20i was straightforward and user-friendly.
After thoroughly exploring 20i’s hosting services, I highly recommend them. I’m particularly impressed by its extensive range of hosting solutions.
Also, one of 20i’s standout features is its focus on performance. With its optimized infrastructure, built-in caching, and global network of data centers, websites hosted on 20i load quickly and reliably.
Additionally, I appreciate its strong emphasis on security, with features like free SSL certificates, DDoS protection, and regular backups.
Moreover, 20i’s customer support is top-notch. Their knowledgeable and friendly team is available 24/7 through multiple channels, ensuring any issues are promptly resolved. The comprehensive knowledge base and community forum provide additional resources for self-help.
| Plan Name | Space | CPU | RAM | OS | Price | |
|---|---|---|---|---|---|---|
| 2 Cores | 50 GB | 2 x 2.20GHz | 2 GB | AU$29.19 | Details | |
| 4 Core | 75 GB | 4 x 2.20GHz | 4 GB | AU$48.66 | Details | |
| 6 Core | 100 GB | 6 x 2.20GHz | 8 GB | AU$97.35 | Details | |
| 8 Core | 200 GB | 8 x 2.20GHz | 16 GB | AU$155.77 | Details | |
| 10 Core | 400 GB | 10 x 2.20GHz | 32 GB | AU$387.52 | Details | |
| 2 Core Managed | 50 GB | 2 x 2.20GHz | 2 GB | AU$34.06 | Details | |
| 4 Core Managed | 75 GB | 4 x 2.20GHz | 4 GB | AU$48.66 | Details | |
| 6 Core Managed | 100 GB | 6 x 2.20GHz | 8 GB | AU$87.61 | Details |
| Plan Name | Space | Bandwidth | OS | Panel | Price | |
|---|---|---|---|---|---|---|
| Reseller Hosting 50 | Unlimited | Unlimited | AU$77.87 | Details | ||
| Reseller Hosting 500 | Unlimited | Unlimited | AU$136.29 | Details | ||
| Reseller Hosting Unlimited | Unlimited | Unlimited | AU$194.71 | Details |
20i has data centers across Europe, North America, Asia, Oceania, Africa, the Middle East, and South America, providing a global presence and ensuring optimal performance for users worldwide.
No, 20i doesn’t use the traditional cPanel. Instead, they have developed their custom control panel called My20i, which is intuitive, user-friendly, and packed with powerful features for managing hosting services.
No, 20i is transparent about its pricing. There are no hidden fees or unexpected charges. The prices listed on their website are those you pay, with no surprises.
20i stands out from other hosting providers due to its focus on innovation, performance, and customer support. Its custom-built control panel, optimized infrastructure, global data center network, and comprehensive security features set it apart. Additionally, its wide range of hosting solutions and responsive, knowledgeable support team make it an excellent choice for businesses and individuals.
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