BigRock positions its Cloud Hosting as the practical step between shared hosting and a dedicated server, built on Ceph-based storage with three-device redundancy, Varnish caching, a globally distributed CDN, and instant RAM and CPU scaling without a server reboot.
The product sits under the Cloud menu in the main navigation and offers three plans across India and USA server locations, each with cPanel included and a billing structure that rewards longer commitments heavily. Here is the full picture.
BigRock’s Cloud Hosting is built for businesses that have outgrown shared hosting but are not yet ready for the operational overhead of a self-managed VPS. If that describes where you are right now, BigRock’s cloud infrastructure is worth evaluating against the competition.
To evaluate BigRock Cloud Hosting, I applied our hosting review methodology, a structured framework used consistently across all reviews to keep scores grounded in real testing rather than marketing claims.
Here is how BigRock Cloud Hosting performed across every parameter I assessed:
| Parameter | Score | Why This Score |
|---|---|---|
| Prices | 9.2/10 | Competitive introductory pricing with six tenure options and meaningful long-term discounts. The renewal rate jump from introductory to standard pricing is the one figure to read carefully before committing to a longer term. |
| Features | 9.1/10 | Ceph storage redundancy, Varnish caching, CDN, cPanel, anti-malware, instant scaling without reboots, and free SSL across all plans make this a genuinely well-equipped cloud hosting product at this price tier. |
| Ease of Use | 9.0/10 | The modal-based configuration flow handles plan selection, domain connection, and complementary add-ons cleanly in one session. The Complementary Products section presents add-ons with Activate buttons rather than pre-checked toggles, which keeps the experience transparent and pressure-free. |
| Support | 8.7/10 | Live chat connects to a human agent within seconds with no bot layer. The answer to a technical email authentication question was accurate and correctly identified the relevant cPanel sections. Depth of configuration guidance was limited, which is the consistent gap across BigRock’s support channel. |
| Overall | 9.0/10 | BigRock Cloud Hosting is a credible and well-priced product for businesses ready to move beyond shared hosting. The infrastructure features, transparent ordering, and responsive support make it a competitive option in this tier. |
BigRock’s Cloud Hosting is accessible from the Cloud menu in the main navigation, which opens a single dropdown option: Cloud Hosting, described as “Performance and Benefits of Cloud with the ease of cPanel powered Management.”
The Cloud Hosting landing page also appears as a tab on the main hosting comparison page, sitting alongside Linux Hosting, Windows Shared Hosting, and WordPress Hosting.
Three plans are on offer, each positioned clearly for a different stage of business growth.
| Plan Name | Space | CPU | RAM | Bandwidth | OS | Price | |
|---|---|---|---|---|---|---|---|
| Starter SSD | 25 GB | 2 cores | 2 GB | Unlimited | A$7.36 | Details | |
| Advanced SSD | 50 GB | 4 cores | 4 GB | Unlimited | A$9.20 | Details | |
| Business SSD | 100 GB | 6 cores | 6 GB | Unlimited | A$12.89 | Details |
| Plan Name | Space | Bandwidth | OS | Panel | Number of Sites | Price | |
|---|---|---|---|---|---|---|---|
| Business (Windows) | Unlimited | Unlimited | Plesk | Unlimited | A$0.12 | Details | |
| Pro (Windows) | Unlimited | Unlimited | Plesk | Unlimited | A$0.12 | Details | |
| Essential (Windows) | 20 GB | 2 TB | Plesk | 1 | A$0.91 | Details | |
| Starter (Linux) | 20 GB | 2 TB | cPanel | 1 | A$1.06 | Details | |
| Advanced (Linux) | Unlimited | Unlimited | cPanel | 1 | A$2.44 | Details | |
| Pro (Linux) | Unlimited | Unlimited | cPanel | Unlimited | A$3.06 | Details | |
| Ultimate (Linux) | Unlimited | Unlimited | cPanel | Unlimited | A$3.82 | Details | |
| Premium (Windows) | Unlimited | 2 TB | Plesk | 1 | A$6.13 | Details |
All three plans include:
That last point is particularly relevant for businesses that experience unpredictable traffic spikes from promotions, seasonal events, or media coverage.
For billing, six tenure options are available: 1 Month, 3 Months, 6 Months, 1 Year, 2 Years, and 3 Years. The plan pricing page shows the selected billing cycle’s per-month rate alongside the renewal rate at the standard price, which makes the cost comparison transparent before you commit.
Choosing the 3-year option at the time of the review carried a 75 to 76% discount over the standard monthly rate, which is a significant saving but also represents a longer financial commitment.
The 30-day money-back guarantee applies to Cloud Hosting plans in the US. The guarantee applies to first-time accounts only, and renewals are not refundable.
Two optional add-ons are available during configuration: CodeGuard for automatic website and database backups, and SiteLock for continuous malware scanning and vulnerability fixing.
Both are presented at the configuration stage with an Activate button rather than pre-selected, which keeps the ordering flow honest and puts the decision clearly in the customer’s hands.
Payment options across the checkout include Netbanking, UPI, Credit Card, Debit Card, Wallets, and Cheque, all processed through PayU, CC Avenue, PayDollar, and Razorpay.
BigRock’s Cloud Hosting uses the same modal-based ordering system introduced across its shared hosting and cloud product lines, with the configuration flow completing inside an overlay rather than across multiple pages.
Here is how the experience played out from the homepage to the cart.
Starting from the BigRock homepage, I clicked Cloud in the top navigation bar. The dropdown appeared with a single option under Cloud Solutions: Cloud Hosting, described as “Performance and Benefits of Cloud with the ease of cPanel powered Management.”
One product, one description, no ambiguity. I clicked through to the landing page.
The landing page correctly positions cloud hosting as a step up from shared hosting rather than a replacement for it: seamless scalability, reliability during traffic spikes, and 2x faster load times through Varnish caching and CDN are the leading claims.
The performance score of 99 displayed on the hero graphic alongside a website visitor growth chart reinforces the performance positioning before any plan details appear.
The plan selection section presented a country toggle between India and USA and six tenure tabs across the top: 1 Month, 3 Months, 6 Months, 1 Year, 2 Years, and 3 Years.
With 3 Years selected, three plan cards appeared side by side showing discount badges, per-month promotional rates, renewal rates, and the full feature list for each.
The renewal rate displaying directly on the plan card alongside the introductory rate is a detail that deserves acknowledgement. Most hosting providers surface the renewal figure only at the final checkout step or bury it in terms of service.
BigRock shows it upfront on the pricing page, which is the kind of transparency that helps customers make genuinely informed decisions rather than ones based on incomplete pricing information.
I selected the Business SSD plan and clicked Select Plan, which opened the configuration modal.
The modal opened with a Cloud Hosting header and a subtitle positioning the product as “a low-cost and high-performing web hosting option that works best for growing businesses or brands.”
Two sections were visible: Choose a Plan and Connect your Domain Name.
The plan selection was already confirmed at the top with a green checkmark, showing Business SSD, 3 years, and the discounted monthly rate with a Save 75% badge. A Change button sat alongside it in case I wanted to revise.
The Connect your Domain Name section offered two clearly labeled options: I Have a Domain Name and I Need a Domain Name.
Selecting I Have a Domain Name revealed a text field for entering an existing web address and a Continue button. I entered an existing domain and proceeded.
After confirming the domain, the modal scrolled to a Complementary Products section presenting two optional services side by side: CodeGuard for automatic website and database backups, and SiteLock for continuous malware scanning and vulnerability remediation.
Each card showed a brief description, a pricing note, and an Activate button.
Neither product was pre-selected or pre-toggled. Activating either requires a deliberate click. For users who do not want these services, clicking Continue at the bottom of the modal moves forward without any risk of accidentally adding them.
This is the right way to present optional add-ons: visible, informative, and completely non-coercive.
Clicking Continue from the modal opened the cart page with the familiar four-step progress bar at the top: Cart, Sign Up, Payment, and Confirmation.
The cart displayed one line item: Cloud Hosting Business SSD, with the billing term, per-month rate, total amount, a SAVE 75% badge, and the renewal date all visible at a glance.
The order summary on the right showed the subtotal, GST, and final total in three clear lines, with a promo code field available below. Everything was calculable and transparent before moving to account creation.
The Sign Up step followed the same form structure used across BigRock products: full name, email or username, mobile number with country code, and a password with a strength requirements tooltip visible alongside the field. Existing customers could log in directly from this step.
The Payment step presented the same six payment methods as other BigRock products: Netbanking, UPI, Credit Card, Debit Card, Wallets, and Cheque, processed through PayU, CC Avenue, PayDollar, and Razorpay.
The order summary on the right of the payment page confirmed the subtotal, GST, and total, with the auto-renewal disclosure and Terms of Service agreement clearly visible before the final Pay With Credit Card button.
One thing worth noting on the payment page: GST showed as zero, which can happen depending on account details or promotional terms.
The subtotal, however, matched the cart total exactly, confirming that the price shown throughout the configuration matched the amount actually charged at checkout.
After completing the order, account management happens through the same BigRock customer dashboard used across all products. The left sidebar covers Home, Orders, Billing, and My Business.
Navigating to Orders and selecting the Cloud Hosting order opens the management view with Domain, My Hosting, and Backup and Security tabs.
From the My Hosting tab, the Go To cPanel button takes you directly into the full cPanel environment for website, email, database, and domain management. For Cloud Hosting customers already familiar with shared hosting on cPanel, the transition is seamless since the interface is identical.
The Manage Web Hosting section also provides access to admin details, dedicated IPs, and nameserver configuration from the same view.
BigRock’s Cloud Hosting ordering flow is clean, consistent, and honest throughout. The modal configuration handles the few decisions required, plan selection and domain connection, without unnecessary friction.
The Complementary Products section presents CodeGuard and SiteLock as genuine optional choices rather than pre-checked additions that require active removal, which is exactly the right approach.
The renewal rate on the plan cards is a genuine differentiator in the market. Displaying it alongside the introductory rate before checkout removes the most common source of post-purchase surprise in the hosting industry. Customers who read that figure upfront are making a real decision, not a partially informed one.
For users migrating from shared hosting, the familiarity of cPanel means the management environment requires no relearning. Everything works the same way, just on a more resilient and scalable infrastructure underneath.
BigRock provides support through live chat, 24/7 phone support, and a knowledge base. The live chat widget is accessible throughout the ordering and management experience from the persistent orange icon on the BigRock website. I tested the live chat with a genuine technical question to assess both response speed and the depth of guidance available.
The chat connected me to Diksha D within seconds of initiating the conversation. There was no automated routing screen, no pre-chat questionnaire, and no bot attempting to resolve my question before a human joined. Diksha introduced herself immediately and asked how she could help.
I submitted a technical question about whether BigRock supports SPF, DKIM, and DMARC for domains on shared and cloud hosting, and where in the control panel these records can be managed.
Diksha confirmed at 11:49 AM that all hosting plans fully support SPF, DKIM, and DMARC. She identified that SPF and DMARC can be managed through the DNS Zone Editor in the control panel, and that DKIM is enabled from the Email Authentication section. She offered further assistance if I needed help with the configuration itself.
The answer was accurate and correctly named both locations within cPanel. The gap was the same one I observed across BigRock’s support more broadly: the response confirmed the feature exists and pointed to the right sections without walking through configuration steps, record syntax, or setup examples.
For users who already know what these records do and just need to confirm where to set them up, the answer is complete. For those configuring email authentication for the first time, there is meaningful work still to do independently.
BigRock’s knowledge base fills part of the gap that live chat’s high-level guidance leaves open.
The Help Center opens with a search bar and featured articles covering practical onboarding and account management tasks, organized across topic categories including cPanel Hosting, Email Hosting, WordPress Hosting, and more.
The quality of the documentation I reviewed was solid. Articles are structured with numbered steps, current screenshots matching the actual interface, and concise instructional copy.
For cloud hosting customers, the cPanel Hosting category is the most relevant section, and the articles there cover common post-setup tasks at a level of detail that supports independent troubleshooting.
Deep technical configuration topics, such as detailed DNS record formatting and advanced email authentication setup, may still require going beyond BigRock’s own documentation.
But for the day-to-day tasks most cloud hosting customers encounter, the knowledge base is a functional and well-organized resource.
BigRock’s live chat support is fast, human, and accurate. Connecting immediately without a bot layer and receiving a technically correct answer to a cloud and email infrastructure question are both signs of a team that understands its product well.
Key observations:
For questions about plan features, billing, and general setup orientation, live chat performs reliably. For detailed technical configuration work, treating the knowledge base as a companion to the chat channel gives you the best combined experience.
Yes, I recommend BigRock Cloud Hosting for small and medium-sized businesses, agencies, and site owners who have grown beyond what shared hosting can reliably deliver but are not ready to take on the operational responsibility of a self-managed VPS.
The infrastructure fundamentals are strong. Ceph-based three-device storage redundancy, Varnish caching, a global CDN, and instant scaling without reboots are features that directly address the most common pain points at this stage of business growth: reliability under traffic spikes, faster load times, and data safety. Having all of this accessible through cPanel rather than through a command line keeps the product genuinely approachable for non-technical business owners.
The ordering experience is one of the more transparent in the hosting market. Renewal rates displayed on the plan cards, add-ons that require an affirmative click to activate, and a cart that shows every line item including GST before payment: these details add up to a purchase process that treats customers like adults.
Read the renewal pricing carefully before committing to a longer term. The gap between the introductory rate and the standard renewal rate is meaningful, and factoring the full cost across your intended subscription period into the decision is worth the extra five minutes.
Within those terms, BigRock Cloud Hosting is a product I would back for a growing business that needs cloud infrastructure with the simplicity of shared hosting management.
| Plan Name | Space | CPU | RAM | Bandwidth | OS | Price | |
|---|---|---|---|---|---|---|---|
| Starter SSD | 25 GB | 2 cores | 2 GB | Unlimited | A$7.36 | Details | |
| Advanced SSD | 50 GB | 4 cores | 4 GB | Unlimited | A$9.20 | Details | |
| Business SSD | 100 GB | 6 cores | 6 GB | Unlimited | A$12.89 | Details |
Yes. BigRock Cloud Hosting runs on Ceph-based storage with three-device redundancy, includes Varnish caching and a global CDN on every plan, and provides cPanel for management. It is a well-positioned product for businesses that need cloud reliability without VPS complexity.
Yes. BigRock provides a 30-day money-back guarantee on Cloud Hosting plans for the US server location. The guarantee applies to first-time accounts only. Renewals are not refundable.
Yes. cPanel is included on all three Cloud Hosting plans. It is the same cPanel environment used on shared hosting, making the transition straightforward for customers already familiar with it.
Yes. BigRock Cloud Hosting supports instant RAM and CPU scaling without a server reboot, which means you can increase resources during a traffic spike or peak period without taking the site offline.
BigRock Cloud Hosting includes cPanel management by default and uses a shared cloud infrastructure with dedicated resources per account. VPS Hosting gives full root SSH access on a KVM-isolated virtual machine and requires the customer to manage the server environment. Cloud Hosting suits businesses that want cloud performance without server administration responsibility. VPS is the right choice for developers and technical users who want complete control over their server configuration.
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