BigRock is an India-headquartered hosting provider that has grown into one of the more complete budget hosting platforms available, covering everything from shared Linux and Windows hosting to reseller hosting, cloud servers, VPS, dedicated hardware, website building, and domain registration.
What I found was a platform that offers solid value at its price tier, a clean enough ordering flow for first-time users, and support that connects quickly but stays high-level on technical topics.
BigRock‘s combination of Linux and Windows hosting, reseller tools, cloud servers, and VPS under one roof makes it a genuinely flexible platform for individuals, agencies, and developers alike.
To evaluate BigRock, I applied our hosting review methodology, a structured framework used consistently across all reviews to keep scores grounded in real testing rather than marketing claims.
Here is how BigRock performed across every key parameter I assessed:
| Parameter | Score | Why This Score |
|---|---|---|
| Prices | 9.4/10 | Budget-friendly entry points across shared, reseller, cloud, and VPS with six billing tenure options that reward longer commitments. The pricing transparency throughout the ordering flow is a genuine strength. |
| Features | 9.5/10 | cPanel on Linux plans, Plesk on Windows, Softaculous one-click installer, free SSL, and a product range that covers most hosting use cases without requiring a second provider. |
| Ease of Use | 9.0/10 | The ordering flow is logically structured and the dashboard is clean. The four-step checkout process is clearly signposted. New users unfamiliar with hosting terminology may find some plan comparisons require reading carefully. |
| Support | 8.9/10 | Live chat connected to a human agent within seconds and the answer to a technical email authentication question was accurate. The response stayed high-level without offering configuration guidance or examples, which limits its usefulness for technical tasks. |
| Overall | 9.2/10 | BigRock is a well-rounded budget hosting provider with a wider product catalog than most competitors at this price point. The refund policy exclusions and high-level support responses are the areas to read carefully before committing. |
BigRock’s product catalog is broader than the shared hosting-first impression its homepage makes. Clicking through the Web Hosting menu reveals the full range across three categories.
Check the pricing below for current rates across all BigRock hosting products and billing cycles:
| Plan Name | Space | Bandwidth | OS | Panel | Number of Sites | Price | |
|---|---|---|---|---|---|---|---|
| Business (Windows) | Unlimited | Unlimited | Plesk | Unlimited | A$0.12 | Details | |
| Pro (Windows) | Unlimited | Unlimited | Plesk | Unlimited | A$0.12 | Details | |
| Essential (Windows) | 20 GB | 2 TB | Plesk | 1 | A$0.86 | Details | |
| Starter (Linux) | 20 GB | 2 TB | cPanel | 1 | A$1.01 | Details | |
| Advanced (Linux) | Unlimited | Unlimited | cPanel | 1 | A$2.33 | Details | |
| Pro (Linux) | Unlimited | Unlimited | cPanel | Unlimited | A$2.91 | Details | |
| Ultimate (Linux) | Unlimited | Unlimited | cPanel | Unlimited | A$3.64 | Details | |
| Premium (Windows) | Unlimited | 2 TB | Plesk | 1 | A$5.84 | Details |
| Plan Name | CPU | RAM | Bandwidth | Warranty | Price | |
|---|---|---|---|---|---|---|
| Starter Lite | 2 cores | 2 GB | Unlimited | A$0.00 | A$4.02 | Details |
| Performance Lite | 4 cores | 4 GB | Unlimited | A$0.00 | A$5.49 | Details |
| Plan Name | Space | Bandwidth | OS | Panel | Price | |
|---|---|---|---|---|---|---|
| Economy Win | 25 GB | 512 GB | Plesk | A$23.40 | Details | |
| Essential | 50 GB | 1 TB | cPanel | A$25.74 | Details | |
| Economy | 100 GB | 2 TB | cPanel | A$28.08 | Details | |
| Delux Win | 50 GB | 1 TB | Plesk | A$28.23 | Details | |
| Delux | 150 GB | 2.9 TB | cPanel | A$35.11 | Details | |
| Premium Win | 100 GB | 2 TB | Plesk | A$38.04 | Details | |
| Premium | 200 GB | 4 TB | cPanel | A$49.16 | Details |
Beyond the Web Hosting dropdown, BigRock’s Cloud menu covers Cloud Hosting available across India and USA server locations, giving users the option to choose their infrastructure region.
The Servers menu covers VPS hosting, also available in both India and USA, and Dedicated Servers in both Linux and Windows configurations.
For additional services, BigRock also provides domains, Google Workspace, Business Email, Enterprise Email plans, SSL certificates, SiteLock security, and CodeGuard backup.
Across all shared hosting plans, billing tenures run from 1 month to 60 months, with the longer terms offering the steepest per-month discounts. Plans for both India and USA server locations are selectable directly from the pricing page using a country toggle before plan selection.
The money-back guarantee applies to the following products:
The following products carry no money-back guarantee:
Add-ons purchased separately are non-refundable even if the hosting plan itself qualifies for a refund. The guarantee applies to first-time accounts only. Renewals and auto-renewals do not qualify for refunds regardless of the product.
To get a genuine feel for BigRock’s platform, I went through the full process that a first-time customer would experience: navigating from the homepage, selecting a plan, configuring billing and domain options, completing the four-step checkout, and then exploring the customer dashboard and hosting management interface.
I started on the BigRock homepage and clicked Web Hosting in the top navigation bar. A dropdown appeared, organized into three columns: Shared Hosting on the left, covering Linux Hosting and Windows Hosting; Reseller Hosting in the center, covering both OS options; and Specialized Hosting on the right, covering WordPress Hosting.
I selected Linux Hosting to proceed.
The Linux Hosting landing page presents a horizontal tab strip at the top that lets visitors toggle between Linux Hosting, Windows Shared Hosting, Cloud Hosting, and WordPress Hosting without leaving the page.
A country selector below the tabs offered two options: India and USA. I selected USA to view plans priced and configured for the US infrastructure.
The four plan cards appeared side by side: Standard, Business, Pro, and Ultimate. Each card displayed the plan name, a one-line positioning statement, the per-month price at the selected tenure, a discount badge showing the saving percentage, and a Select Plan button. The Business plan was flagged as Best Value.
I selected the Pro plan and clicked Select Plan to proceed to the configuration page.
The configuration page was where I found BigRock’s ordering flow to be particularly well-organized. The page made two things immediately clear at the top: a free Let’s Encrypt SSL and a free domain for the first year were both included with this selection.
Choose Hosting Tenure presented six options in a two-column grid: 1 Month, 3 Months, 12 Months, 24 Months, 36 Months, and 60 Months. Each option showed the standard monthly rate crossed out alongside the discounted rate and a savings badge.
The 60-month option was pre-selected as the default at the steepest discount. Switching to a shorter term updated the order summary panel on the right in real time.
Connect Your Domain Name offered three options: Get your FREE Domain by searching for a new name, Do this later using a temporary domain while connecting your own later through the customer panel, or Connect a Domain Name you already own.
The flexibility to defer the domain decision is a practical detail that removes a common friction point for users who are not yet ready to commit to a domain.
Recommended Hosting Addons appeared below the domain section and presented two optional services: CodeGuard for automatic backups and SiteLock for malware scanning and vulnerability fixing.
Both were displayed as toggle switches set to off by default. Neither was pre-selected, which I found reassuring. The pricing and renewal date for each was displayed clearly below the toggle, so there was no ambiguity about what enabling them would cost.
The order summary panel on the right updated in real time throughout the configuration step, showing the plan total with GST broken out separately before I proceeded.
Clicking Continue to Cart opened the cart review page, which used a clear four-step progress bar at the top: Cart, Sign Up, Payment, and Confirmation.
The cart showed the selected plan with a term dropdown, the per-month rate, the renewal date, and the total including GST. A promo code field sat below the order summary for users with a discount code. Everything was transparent and easy to read before moving forward.
Clicking Checkout moved me to the Sign Up step. The account creation form requested full name, email or username, mobile number, and a password.
A password requirement tooltip appeared alongside the password field, specifying that passwords must be between 9 and 16 characters and include uppercase, lowercase, and special characters. The page was simple and clean, with a link to log in for existing customers at the top.
After account creation, the Payment step presented a full-page billing details form followed by a payment method selection screen. The billing details covered building or society, street name, country, state, city, and pincode.
The payment page presented six payment options: Netbanking with over 37 banks listed, UPI covering Google Pay, Paytm, BHIM, and others, Credit Card, Debit Card, Wallets covering Mobikwik, Airtel, and others, and Cheque.
All payments are processed through PayU, CC Avenue, PayDollar, and Razorpay as the underlying payment infrastructure.
The order summary remained visible throughout the payment step showing the subtotal, GST amount, and final total. An auto-renewal disclosure sat at the bottom of the payment panel, confirming that all plans and products renew automatically unless cancelled.
After completing the order, the BigRock customer dashboard follows a clean three-section layout. The left sidebar covers Home, Orders, Billing, and a My Business section with a Partner Benefits link. The center panel opens to the account overview.
To manage a hosting account, I clicked Orders in the left sidebar, which listed the active hosting plan with the domain name, plan type, order ID, and expiry date.
Clicking through to the order opened the hosting management view, organized into three tabs: Domain, My Hosting, and Backup and Security.
The My Hosting tab is where the primary management options live. It displayed the hosting plan type, order ID, and plan name alongside four management sections: Manage Web Hosting with a Go To cPanel button and a View/Edit Admin Details link, Dedicated IPs with add and delete options, Name Servers with a View Details link, and Change Domain with a Change Domain button.
The cPanel button takes you directly into the full cPanel environment where all website, database, email, file, and domain management happens. From there, everything standard to cPanel is available: File Manager, phpMyAdmin, Softaculous Apps Installer, Email Accounts, DNS Zone Editor, and the Email Authentication section where DKIM is managed.
BigRock’s ordering flow is logically structured and transparent throughout. The six tenure options are presented clearly with real-time order summary updates, the add-ons are visible but not pre-selected, and the four-step checkout progress bar keeps the process oriented. The dashboard is functional and gets you to cPanel with a single button click from the My Hosting tab.
The one area where new users may need extra attention is the plan selection step. The four shared hosting plans are positioned for slightly different audiences, and the feature differences between them require reading the detail view to fully understand. That is not a major gap, but it does mean plan selection benefits from a slower read than the rest of the flow.
BigRock provides support through live chat, phone support available 24/7, and a knowledge base.
I tested the live chat channel, as it is the most telling channel for understanding whether a support team delivers technically useful answers or stays at a surface level. The chat is accessible from a persistent widget on the BigRock website.
The chat widget connected me to a support agent named Diksha D within seconds of initiating the conversation. There was no automated routing flow, no bot layer to navigate first, and no queue wait. The immediate human connection was a strong first impression.
I submitted a technical pre-sales question: whether BigRock supports SPF, DKIM, and DMARC for domains on shared hosting, and where in the control panel these records can be managed.
Diksha confirmed at 11:49 AM that all shared hosting plans fully support SPF, DKIM, and DMARC for proper email authentication and improved deliverability.
She explained that SPF and DMARC can be managed through the DNS Zone Editor in the control panel, and that DKIM can be enabled from the Email Authentication section. She also offered further assistance with configuration if needed.
The answer was accurate and correctly identified the right sections within cPanel for each record type. SPF and DMARC as DNS TXT records in the DNS Zone Editor and DKIM in the Email Authentication section is precisely correct.
Where the response fell short was depth. The answer confirmed that the feature exists and named where to find it, but stopped there. No guidance on the format of an SPF record, no explanation of what values to enter in the DMARC TXT field, and no walkthrough of the DKIM enablement process were offered.
For a user who already knows what SPF, DKIM, and DMARC are and just needs to confirm the feature is available, this answer fully satisfies. For a user who needs to configure them correctly from scratch, the response leaves meaningful work still to do independently.
The BigRock live chat experience is fast and accessible. Connecting to a human agent within seconds without a bot layer or a routing queue is a genuine differentiator, and the accuracy of Diksha’s answer to a technical email authentication question demonstrates that the team understands the product.
The gap is the depth of guidance offered. A few observations:
For pre-sales questions and straightforward feature confirmations, BigRock’s live chat performs well. For users who need hands-on configuration guidance, expect to supplement the chat with the knowledge base or your own technical research.
Given that live chat tends to stay high-level, the question worth asking is whether BigRock’s self-serve resources are deep enough to fill the gap independently. I spent time exploring the support center to find out.
The Help Center opens with a prominent AI-driven search bar under the heading “Our support resources, made for you,” which lets you type a question directly and surface relevant articles without browsing categories.
Below the search bar, four featured articles are displayed as cards covering common onboarding needs: getting started with the BigRock Customer Control Panel, enabling auto-renew, guidelines for secure and effective email sending, and how to add DNS records under the BigRock DNS panel.
These are practical starting points rather than promotional content, which sets an appropriate tone for a documentation hub.
Further down the page, a Vital information for your everyday life section organizes the knowledge base into topic categories. The coverage is notably broad: Domains, cPanel Hosting, VPS and Dedicated Linux without control panel, Plesk Hosting, Email Hosting, Products, WordPress Hosting, Miscellaneous Caveats, Dedicated Windows Server without control panel, and Reseller Guides all have their own category columns with direct article links visible on the landing page.
I looked at one of the featured articles, the auto-renew guide, in more detail to assess how the documentation is actually written. The article walked through the process across five clearly numbered steps: logging in to the customer account, viewing purchases and orders, selecting the product, enabling or disabling the auto-renew toggle, and activating a payment method for seamless renewal.
Each step included a screenshot of the relevant interface, making the guidance genuinely follow-along rather than a text-only description. The writing was concise, the screenshots were current, and the steps matched what I saw inside the actual dashboard.
That level of quality in a relatively routine administrative article is a good signal. If BigRock’s documentation team has built guides to that standard across the broader topic library, users who prefer to troubleshoot independently should find the resources sufficient for most common tasks.
The one limitation worth noting is that the knowledge base covers product features and account management well, but deep technical configuration topics, such as the step-by-step SPF record formatting or DKIM key generation that the live chat agent did not address, may require reaching beyond BigRock’s own documentation to general cPanel guides or third-party resources.
For intermediate and advanced users, that is a manageable gap. For beginners tackling email authentication or DNS configuration for the first time, the documentation may not be granular enough to get them all the way there without additional research.
Yes, I recommend BigRock for individuals, small businesses, and developers who need a broad, budget-friendly hosting platform that covers more ground than most providers at this price tier.
The product catalog stands out. Having Linux and Windows shared hosting, reseller hosting with WHM, cloud servers, VPS, and dedicated hardware available under one provider removes the need to manage relationships with multiple companies as a business grows. The cPanel environment on Linux plans is full-featured and gets you directly to the tools you need without unnecessary intermediary layers.
The pricing transparency throughout the ordering flow is also worth acknowledging. The real-time order summary, the clearly displayed GST breakdown, and the upfront disclosure of renewal dates across all selected products are all signs of a platform that treats pricing honestly rather than surfacing totals only at the final confirmation step.
The areas to read carefully before committing are the refund policy exclusions, particularly the fact that WordPress Hosting carries no money-back guarantee and that add-ons purchased separately are non-refundable even within the 30-day window. And for users who need detailed configuration guidance rather than feature confirmations, factor in that live chat support stays high-level and the knowledge base will be part of your toolkit.
Within those parameters, BigRock is a solid and honest budget hosting platform I would recommend for anyone who fits its audience.
| Plan Name | Space | Bandwidth | OS | Panel | Number of Sites | Price | |
|---|---|---|---|---|---|---|---|
| Business (Windows) | Unlimited | Unlimited | Plesk | Unlimited | A$0.12 | Details | |
| Pro (Windows) | Unlimited | Unlimited | Plesk | Unlimited | A$0.12 | Details | |
| Essential (Windows) | 20 GB | 2 TB | Plesk | 1 | A$0.86 | Details | |
| Starter (Linux) | 20 GB | 2 TB | cPanel | 1 | A$1.01 | Details | |
| Advanced (Linux) | Unlimited | Unlimited | cPanel | 1 | A$2.33 | Details | |
| Pro (Linux) | Unlimited | Unlimited | cPanel | Unlimited | A$2.91 | Details | |
| Ultimate (Linux) | Unlimited | Unlimited | cPanel | Unlimited | A$3.64 | Details | |
| Premium (Windows) | Unlimited | 2 TB | Plesk | 1 | A$5.84 | Details |
| Plan Name | Space | CPU | RAM | OS | Price | |
|---|---|---|---|---|---|---|
| Mach - 1 | 1000 GB | 2.3GHz | 4 GB | A$76.09 | Details | |
| Mach - 2 | 1000 GB | 2.5GHz | 4 GB | A$87.06 | Details | |
| Mach - 3 | 1000 GB | 2.5GHz | 8 GB | A$108.58 | Details | |
| Mach - 1 | 500 GB | 2.2GHz | 16 GB | A$120.72 | Details | |
| Mach - 2 | 1000 GB | 2.2GHz | 28 GB | A$131.70 | Details | |
| Mach - 4 | 1000 GB | 2.5GHz | 16 GB | A$133.16 | Details | |
| Mach - 1 | 1000 GB | 3.1GHz | 4 GB | A$143.41 | Details | |
| Mach - 2 | 1000 GB | 2.5GHz | 12 GB | A$165.36 | Details | |
| Mach - 3 | 1.75 TB | 2.2GHz | 60 GB | A$175.61 | Details | |
| Mach - 3 | 1.95 TB | 2.5GHz | 20 GB | A$223.90 | Details | |
| Mach - 4 | 1.95 TB | 3.6GHz | 28 GB | A$254.64 | Details |
| Plan Name | Space | CPU | RAM | Bandwidth | OS | Price | |
|---|---|---|---|---|---|---|---|
| Starter SSD | 25 GB | 2 cores | 2 GB | Unlimited | A$7.01 | Details | |
| Advanced SSD | 50 GB | 4 cores | 4 GB | Unlimited | A$8.77 | Details | |
| Business SSD | 100 GB | 6 cores | 6 GB | Unlimited | A$12.28 | Details |
| Plan Name | Space | Bandwidth | OS | Panel | Price | |
|---|---|---|---|---|---|---|
| Economy Win | 25 GB | 512 GB | Plesk | A$23.40 | Details | |
| Essential | 50 GB | 1 TB | cPanel | A$25.74 | Details | |
| Economy | 100 GB | 2 TB | cPanel | A$28.08 | Details | |
| Delux Win | 50 GB | 1 TB | Plesk | A$28.23 | Details | |
| Delux | 150 GB | 2.9 TB | cPanel | A$35.11 | Details | |
| Premium Win | 100 GB | 2 TB | Plesk | A$38.04 | Details | |
| Premium | 200 GB | 4 TB | cPanel | A$49.16 | Details |
| Plan Name | Warranty | Price | |
|---|---|---|---|
| Titan Business Email | A$0.00 | A$0.42 | Details |
| Professional | A$0.00 | A$0.83 | Details |
| BUSINESS | A$0.00 | A$1.30 | Details |
| Google Workspace | A$0.00 | A$1.40 | Details |
| ENTERPRISE | A$0.00 | A$2.87 | Details |
| Plan Name | Space | Bandwidth | Panel | Warranty | Number of Sites | Price | |
|---|---|---|---|---|---|---|---|
| .online | Unlimited | Unlimited | A$0.00 | Unlimited | A$1.45 | Details | |
| .in | Unlimited | Unlimited | A$0.00 | Unlimited | A$8.03 | Details | |
| .com | Unlimited | Unlimited | A$0.00 | Unlimited | A$10.96 | Details | |
| .org | Unlimited | Unlimited | A$0.00 | Unlimited | A$12.86 | Details | |
| .net | Unlimited | Unlimited | A$0.00 | Unlimited | A$17.55 | Details |
| Plan Name | CPU | RAM | Bandwidth | Warranty | Price | |
|---|---|---|---|---|---|---|
| Starter Lite | 2 cores | 2 GB | Unlimited | A$0.00 | A$4.02 | Details |
| Performance Lite | 4 cores | 4 GB | Unlimited | A$0.00 | A$5.49 | Details |
Yes. BigRock offers a wide range of hosting products including Linux and Windows shared hosting, reseller hosting, cloud servers, VPS, and dedicated servers, all at budget-friendly prices. cPanel is included on Linux plans and the ordering flow is transparent throughout.
Yes. BigRock provides a 30-day money-back guarantee on shared hosting, reseller hosting, cloud hosting, and unmanaged VPS. WordPress hosting, dedicated servers, managed VPS, and most email and security add-ons are not covered. The guarantee applies to first-time accounts only.
Yes. cPanel is included with all Linux shared hosting and Linux reseller hosting plans. Windows plans use Plesk instead. Both control panels provide full website, database, email, and domain management capability.
BigRock operates server infrastructure in both India and the United States. The server location is selectable during plan configuration for shared hosting, cloud hosting, and VPS products.
BigRock offers Linux and Windows shared hosting, Linux and Windows reseller hosting, WordPress hosting, cloud hosting in India and the US, unmanaged VPS in India and the US, dedicated servers in Linux and Windows configurations, and a website builder, alongside domains and email hosting services.
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