Cloudways Reviews and Expert Opinion

Based on 358 user review in 6 languages
9.3
SUPERB!

Customer score for Cloudways

  • Reliability
    9.4 / 10
  • Pricing
    9.2 / 10
  • User Friendly
    9.3 / 10
  • Support
    9.3 / 10
  • Features
    9.3 / 10

Detailed Scores / Summary

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Ioanna Iliadi
armyvoice.gr
Greece
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10
NEW

Ubaid - Excellent customer support

Service used: Cloud
Cloudways have the best customer support I have ever seen in a company. Today Ubaid helped me to resolve an urgent issue in my website. At the end I told him that he saved my life because the issue was urgent and I was stressed. I...Read More
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Amir Golov
Israel
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Many issues, limitations and not the correct package

Service used: Cloud - DigitalOcean Starter Plan
Hi
I was hosting at DO and tried Cloudways. I faced all these issues *warning for newbies*:
1. Support not helping for more advanced settings only their own platform(SSH support).
2. Can't create a user for specific folders.
3...Read More
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Cloudways
Hello Amir,

Thank you for taking the time out to share your personal experience of Cloudways platform. As you are already aware that Cloudways manages the server for its customers, therefore, it does not allow to run sudo comma...Read More
Reply
Dec. 20, 2018
Thomas Edwards
United Kingdom
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Anas Moiz supporting the boiz

Service used: SSL
Fast, professional and overall quality support. 11/10
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Cloudways
Hello Thomas,

Your feedback is highly appreciated. Thank you for using Cloudways and liking our customer service.

Regards,
Cloudways
Reply
Dec. 17, 2018
Brett Drinkwater
www.cutter.com.au
Australia
  • Reliability8
  • Pricing10
  • User Friendly10
  • Support10
  • Features8
9.2

Support exceeds expectations

Service used: Cloud - Vultr Starter Plan
The worst thing about traditional hosting support is the time waiting for a ticket to be actioned. Cloudways chat based first level support does away with that anxiety. Issues are often resolved during the chat and if not, ticket ...Read More
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Cloudways
Hello Brett,

We highly appreciate your feedback about our customer service. Feedback as such is the driving force behind our exceptional customer service.

Regards,
Cloudways
Reply
Dec. 17, 2018
Irwin Binamungu
Tanzania, United Republic of
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Amazing Service

Service used: Cloud - DigitalOcean Starter Plan
I have been with Anas since 02:00 P.M till now 22:50, Anas has helped me a lot and was kind enough not to get frustrated despite my many many questions. I am so glad that i am now hosting with Cloudways, this is my first week and i am liking my new environment. Big up and Jah Bless.
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Cloudways
Hello Binamungu,

Thank you for being a part of the growing Cloudways family. We appreciate you taking the time out and expressing your thoughts about Cloudways platform and our customer service.

Regards,
Cloudways
Reply
Dec. 17, 2018
david v hanley
bandmanco.com
United States
  • Reliability6
  • Pricing2
  • User Friendly10
  • Support10
  • Features6
6.8

Awesome sevice

Service used: SSL
Top notch support on a complicated SSL install
Reply to this review
Cloudways
Hello David,

Thank you for your kind words. Our customer service team works really hard to assist our customers with whatever the query they have.

Regards,
Cloudways
Reply
Dec. 17, 2018
Gregory Lee
United States
  • Reliability4
  • Pricing10
  • User Friendly6
  • Support6
  • Features6
6.4

Constant problems

Service used: Cloud - Vultr Starter Plan
Moved from SiteGround
I've hosted about a dozen sites on Cloudways for about a year now. There are constantly problems with some part of their system. Frequent page load errors due to their Varnish implementation; occasional failures to renew Let's Encrypt SSL; poor application monitoring to identify resource usage.
Reply to this review
Cloudways
Hello Gregory,

We are sorry for the unpleasant experience you had with our services. We are eager to learn more about the issues you encountered in our system so that we can look into it and further improve them for our existin...Read More
Reply
Jan. 4, 2019
Gregory
Gregory
I have opened tickets for each problem I have encountered. But some are ongoing, like "backend fetch errors," and go unresolved. My review here should serve as a warning to prospective users that the system is buggy, and they migh...Read More
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Jan. 4, 2019
Bilal Younas
Pakistan
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Good Guys

Service used: Cloud - DigitalOcean Starter Plan
These people are good, I installed my laravel application in very less time and in very easy steps. Man, this is so easier then managing the VPS.
Reply to this review
Cloudways
Hello Bilal,

Thank you for sharing your thoughts. It is our prime focus to make server management as easy as possible for our customers.

Regards,
Cloudways
Reply
Dec. 20, 2018
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Typical Cloudways Prices

Service Monthly Price Range
Cloud Hosting AU$13.83 - AU$49.83 5 plans
The Services & Prices are taken from www.cloudways.com

Cloudways Expert Review 2019

Written by: Ilya Hazanov

Cloudways Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    9 / 10
9
Rated by Ilya Hazanov

Applications hosting platform

Cloudways is a cloud platform hosting company offering ease-of-use application hosting options in order for you to focus on developing your web application and business while they focus on the hosting side. They claim to offer a one-stop shop for all application hosting needs while focusing on simplicity and ease-of-use. They have worked with a number of companies in hosting their applications and have a wide range of clients from all over the world. With servers in Spain and Dubai, they are definitely focused on a global clientele base. As a Cloud based web application hosting company, Cloudways offers managed cloud hosting options for you to easily run your applications and focus on your business instead of focusing on running the site or application itself. Their managed hosting services include Magento, WordPress and Joomla to name a few, and they also offer a number of additional services such as email, DNS, and load testing to offer higher quality services based on your needs.

Uptime & Reliability

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9

Good quality hosting

 Cloudways guarantees a 100% faster page load time than competitors based on their multilevel configuration for hosting your applications. There are no complaints about downtime that I can find on their social media pages, or on any other hosting reviews so there is no reason to think you would have any trouble in this area.

Features

Compare
9

Only cloud hosting available

 As a Cloud based hosting company, Cloudways offers only Cloud hosting services for building websites and applications. They tout ease-of-use and one-click set-up with all of their options, and their packages come with many features to help you focus on your business rather than running your website. Their VMAN stack configuration guarantees a 40-50% better page load time than regular hosting services, and speeds like that will keep your website running smoothly. All of their Cloud servers are dedicated servers giving you complete control, and offer 1-click SSL management. Additionally, they offer automatic patching to update servers and operating systems. All servers and applications are also behind a secure firewall to prevent unauthorized access and hacking attempts. Additional features include unlimited domains, email add-ons, managed servers, multiple application deployment, and 15+ key metrics monitoring.

Support

Compare
9

Customer focused support

 This company seems to have a very reliable 24/7 support network. They have 24/7 live support, and while I was browsing the site a “We are online” bubble was constantly hovering in the bottom corner in case I needed any help. They have 24/7 live chat and ticket support, as well as options in customers’ control panels and dashboards. They keep a running tab of tickets answered, and seem to rate very highly in their support rating. Additionally, they have a knowledge base in case you would care to browse for answers on your own

Pricing

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9

Plenty of pricing options at typical prices

 Cloudways offers multiple package options in a variety of memory sizes based on your personal or company needs. Their smallest package comes with 20GB of memory and 1 TB of bandwidth for only $5 a month, which is quite reasonable for a cloud-based application hosting site. Their two smallest packages come with a 14 day free trial in addition to free premium support and unlimited applications. They offer package options with up to 480GB of memory and 8TB of bandwidth, and depending on your budget, this gets very pricey, but you do get what you pay for. If you need even more options, they have a link for you to click for an inquiry into more customizable options. With all of their options they offer a 30-day money back guarantee.

Summary

Hosting focused on cloud solutions for app developers

 Cloudways offers a very thorough application hosting service for customers to focus on their businesses and application development. Their managed options take care of all technical issues and the 24/7 live support team is there for any and all issues and concerns customers may have. They work in connection with a number of global companies and have a fairly high customer satisfaction rate for application hosting companies. Pros:
  • All-inclusive package options
  • Global customer base
  • Many package options to choose from
Cons:
  • Only cloud based hosting options
  • Focused only on web applications so if you want to host a general website, this is not the company for you
Read the full expert review Visit Cloudways See plans & pricing

Cloudways Prices, Plans & Features - 2019

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
20 GB 1 GB 1 TB AU$13.83 9.3
25 GB 1 GB 1 TB AU$15.21 8.4
20 GB 1.7 GB 2 TB AU$47.24 9.3
4 GB 1.75 GB 2 TB AU$49.83 9.5
25 GB 1 GB 1 TB AU$16.59 9.3
2 Coupons are available for Cloudways
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Server Locations

London San Francisco Singapore New York Amsterdam Frankfurt am Main Toronto Seattle Los Angeles Chicago... More

A few words from Cloudways

To provide the fastest and most engaging experience for its customers, Cloudways offers Debian 8 based servers designed to optimize linux based hosting. Servers already equipped with Thunderstack help with taking on immense amounts of load without any downtime, using minimum resources and eliminating server crashes. This, coupled with SSD based technology, helps give the best Linux experience every time.
Cloudways also offers the following features;
-Free Cloud CDN and HTTPS support
-Vertical scaling of servers
-Staging area for testing websites
-Git integration for instant deployment
-One-click stop for applications and servers
-Folder-like structure for managing multiple projects
-Support for Multiple PHP versions
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