HostGator Reviews and Expert Opinion

Based on {{n}} user reviews in 7 languages
5.2
DECENT

Customer score for HostGator

  • Reliability
    5.2 / 10
  • Pricing
    5.7 / 10
  • User Friendly
    5.5 / 10
  • Support
    4.5 / 10
  • Features
    5.2 / 10

Detailed Scores / Summary

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GAURAV GURBAXANI
India
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features2
3.2
NEW

Just The Worst Company

Literally no morals.

Only thing they do is try and upsell you to services that never work..
Erinn
Erinn
Hi Gaurav,

My name is Erinn and I'm the new Reputation Manager at HostGator. I saw this review and a few others that you have left and I wanted to follow up and let you know that we've reviewed your accounts and have done every...Read More
Jerome Hudson
Netherlands
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support6
  • Features10
9.2
NEW

Using them for 3 years, just renewed for another 3

Well, I have tried many hosts and finally settled with HostGator. Are they perfect? No. Are they better than anything I have tried before? Yes. I have been using them for 3 years and just renewed my 3 year contract. Support could ...Read More
Erinn
Erinn
Hi Jerome!

Thank you for the great review! We're happy to have you back for another 3 years. Please let us know any details you'd care to share with us about your Customer Support experiences by email me at reputation@endurance.com. Thank you so much!

Erinn
Reputation Manager at HostGator
Gary Taylor
United Kingdom
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features6
4.0
NEW

Poor service unhelpful customer service

Found this companies customer service very slow and unhelpful. Finally called to sort out and issue in person and told to reply to the email I had been sent as they couldnt do anything. So wasted and international call for nothing...Read More
Erinn
Erinn
Hi Gary,

We'd really like to talk to you about the experiences you've had with our Customer Support teams. Can you please send us an email at reputation@endurance.com with your account email address with any pertinent details w...Read More
Binaya Adhikari
Nepal
  • Reliability8
  • Pricing6
  • User Friendly10
  • Support8
  • Features8
8.0
NEW

The hosting is good enough

Currently i am using Baby Plan of hostgator and is good. Not the best in terms of speed but uptime is good i have almost 0 downtime in past 4 months.
Erinn
Erinn
Hi Binaya,

Thank you for the review! We're happy to have you as part of the HostGator family. Please let us know if you need anything.

Erinn
Reputation Manager at HostGator
Eric Godfrey
United States
  • Reliability4
  • Pricing2
  • User Friendly4
  • Support2
  • Features4
3.2

Look Elsewhere

Service used: Resellers
When it works they are great. When it does not they are horrid. 7+ days with no responses to support tickets when site is down because they shut it off. Vague messages at shutoff that give you virtually no details, Front line supp...Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting AU$5.77 - AU$20.98 5 plans
VPS AU$131.40 - AU$233.66 3 plans
Dedicated Server AU$254.19 - AU$546.36 8 plans
Cloud Hosting AU$7.23 - AU$14.54 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2019

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    4.5 / 10
  • User Friendly
    7 / 10
  • Support
    5 / 10
  • Features
    9 / 10
6.7
Rated by Max Ostryzhko

HostGator Expert Review

Launched in 2002, HostGator has become synonymous with affordable and reliable hosting to over 1.3 million websites. As HostGator’s economy packages are very competitively priced, our expert review was focused on how many features their basic and mid-range plans provide, and how it performs.

Our tests, conducted over a period of months, showed that HostGator’s affordability goes hand in hand with plentiful features including a well-stocked cPanel and unmetered disk space and bandwidth. We were also happy to note that the service’s performance was consistent across plans as well, with very reliable uptimes and extremely quick load times to keep your website relevant. Keep reading to see if HostGator is right for you:

Pros and Cons

Pros:

  • Explore HostGator’s various offerings to find a plan that perfectly suits your needs.
  • Take advantage of reliable uptimes and blazing load times to keep customers engaged and buying.
  • Leverage even the most basic plans to design innovative website thanks to HostGator’s generous feature options.
  • Free SSL certificates keep users happy with your website’s security standards.
  • Take advantage of HostGator’s simple plan-switching process to scale your website with ease.
  • Contact HostGator’s knowledgeable customer support staff by phone, live chat, or ticketing 24/7/365 to solve problems.
  • An intuitive cPanel makes the setup and maintenance of your back-end simple.

Cons:

  • Though customer agents are helpful, getting ahold of them can take time.
  • The company’s website builder is less intuitive than other versions on the market.
  • To take advantage of the hosting service’s best deals users need to commit to three-year contracts.
  • Users need to check carefully to make sure they haven’t been signed up for additional services before purchasing a plan.

Pricing and Payment Methods

We were thoroughly impressed with how many features come with HostGator’s basic packages. You can tart with the basic shared hosting plan at $2.75 a month and receive 1 domain, unmetered bandwidth and a free SSL certificate. You can also use 1-click installations to adapt your back-end including CMS, shopping carts, and forums. For WordPress lovers, HostGator’s most basic plan starts at $5.95 and includes CDN and low-density servers to keep your WordPress site loading quickly.

If you need hosting with fewer websites per server can opt for the service’s VPS or Dedicated hosting alternatives. VPS hosting starts at $29.95 a month, which gives you 120GB disk space and 1.5TB of bandwidth. In contrast, the top Dedicated hosting package starts at $149 monthly and provides you with full root access, DDoS Protection and more. Though HostGator’s more expensive plans are priced similarly to other company’s premium plans, the basic and mid-range plans are very affordable hosting options.

A bonus of HostGator’s pricing system is its lack of contracts. In almost all cases (aside from dedicated server subscription) customers can cancel whenever they want for no extra fees.

Ease of Use

Especially when hosting services offer a lot of customization options, one of the criteria we’re most concerned about is ease of use. In the case of HostGator, the variety of features didn’t stop us from easily navigating the service and making changes with the utmost ease. Though we know our way around a cPanel and programming languages, even first-time website owners can take advantage of tools like HostGator’s website builder and many 1-click installations to get their site up quickly. However, from our experience reviewing other hosting platforms HostGator’s website building service isn’t quite as intuitive as other web-building tools we’ve tested.

If you need deeper access to your hosting, HostGator offers several great developer tools. Easy access to numerous scripting languages such as Python and Perl as well as unlimited MySQL databases let us play around with configurations and make the back-end we wanted.

Load Times and Reliability

HostGator promises 99.9% uptime or your money back, and after months of testing under different conditions we can confirm that the hosting service’s uptime was as reliable as advertised. On average we recorded very little downtime or service outages during or testing period. Moreover, throughout this period HostGator uptimes were often closer to 99.99%, making them one of the most dependable hosting platforms available.

Our months of testing also showed that with consistent load times of under a second, HostGator websites are in the top 10 percentile for website loading speed. We were also pleased to see that HostGator’s website offers specific tips on how users can speed up their website, from image optimization to checking for plugin redundancy and more.

Features

Overall, we were extremely pleased with the range of features HostGator offers, and we were especially impressed with how much is included in economy plans. SMBs can take advantage of tools like a built-in website builder, unlimited email accounts, robust webmail services and two shopping cart options to quickly grow their business presence and sales. That said, we found that their backup services weren’t particularly impressive. HostGator does backups once a week and only keeps one version of a backup at a time, though you can still restore your website as needed.

More advanced options are also plentifully available in basic packages. From real-time AWStats to Image Magick and Ruby on Rails, developers are given the freedom to customize every corner of their back-end. In terms of security, free SSL certificates, DDoS protection, an extensive firewall and more make up HostGator protection services.

As with load times, the HostGator website has a specific help page explaining what steps the user can take to make their website more secure in conjunction with HostGator’s own measures. However, customers that want more robust security can subscribe to the SiteLock add-on.

Customer Support

Our experience of HostGator’s customer support was overwhelmingly positive. The hosting service offers the standard 24/7 live chat, phone ticketing system and even a mailing address. However, these formal channels are bolstered by an active user forum, over 500 video tutorials and nearly 700 help articles that enable customers to resolve problems on their own easily.

When we did need to escalate to an agent, we were helped by friendly experts who were able to fix any problems we brought them in a reasonable amount of time. One area where we did find some room for improvement was the time it took to reach an agent and response times in general were slower than we would have liked.

HostGator User Reviews

This expert review is based on our web hosting expertise, and we examine specific metrics to how companies rate. For a comprehensive view of the company, explore our HostGator user reviews to discover what regular users are saying about the company.

Conclusion

HostGator exceeded our expectations and is an example of how even budget-friendly plans can provide extraordinary value. Beginners can utilize features like unmetered bandwidth, Free SSL and a huge knowledge base to construct websites that customers want to return to. However, HostGator also delivers on the more advanced functionalities that are non-negotiable for developers and IT teams.

Unlimited mySQL databases and a wide selection of programming languages and frameworks let tech experts fully customize their behind-the-scenes. With a robust support ecosystem rounding out its offering, HostGator is an above average option for web hosting.

Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited AU$5.77 3.9
Unlimited Unlimited AU$6.95 5.2
Unlimited Unlimited AU$20.98 5.8
Unlimited Unlimited AU$8.69 6.0
Unlimited Unlimited AU$8.69 4.3

VPS Hosting Plans

Plan Name Space RAM OS Price Score
120 GB 2 GB AU$131.40 7.2
165 GB 4 GB AU$189.84 2.0
240 GB 8 GB AU$233.66 5.2

Dedicated Server Plans

Plan Name Space RAM OS Price Score
500 GB 4 GB AU$254.19 2.0
500 GB 4 GB AU$254.19 5.2
1000 GB 4 GB AU$319.93 8.8
1000 GB 4 GB AU$319.93 5.2
1000 GB 8 GB AU$407.58 5.2
1000 GB 8 GB AU$407.58 5.2
1000 GB 16 GB AU$546.36 5.2
1000 GB 16 GB AU$546.36 5.2

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Unlimited 2 GB Unlimited AU$7.23 5.2
Unlimited 4 GB Unlimited AU$11.61 6.0
Unlimited 6 GB Unlimited AU$14.54 3.3
A Free Domain is included when purchasing any hosting service from HostGator
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Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

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