HostGator Reviews and Expert Opinion

Based on 104 user reviews in 8 languages
5.0
DECENT

Customer score for HostGator

  • Reliability
    4.9 / 10
  • Pricing
    5.6 / 10
  • User Friendly
    5.3 / 10
  • Support
    4.2 / 10
  • Features
    5.1 / 10

Detailed Scores / Summary

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Patricia Martin
Canada
  • Reliability8
  • Pricing4
  • User Friendly8
  • Support2
  • Features10
6.4
NEW

Don't link your PayPal

Service used: Cloud - Hatchling Cloud
For years I've used and loved Hostgator's service, until now. My caution for all is DO NOT link your PayPal account or other automatic billing method. They invoiced me for a 3 year plan last month, and this month, decided to invoi...Read More
Clarence S
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features4
2.4
NEW

Unresolved account setup issues. No sense of urgency.

Service used: Cloud - Baby Cloud
I signed up to their cloud hosting plan and immediately regretted it. A few minutes after signing up and while my hosting package was being provisioned, I lost access to the account (portal). I regained it a couple of hours later....Read More
Erinn
Erinn
Hi Clarence,

Oh no! It sounds like you had a rough experience. We really would love to have gotten this resolved for you but it seems you've already jumped ship. If you change your mind, please reach out here and we'll get you taken care of. Thank you.

Erinn
Customer Advocate at HostGator
Idan S
Israel
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

They will take down your website because of fake dmca reports. Their dmca report system can be easily abused.

I am hosting several websites under one plan, one of my websites received a fake dmca report and hostgator took down ALL my websites under this plan without checking if there was really any violation. They took down other websites...Read More
Erinn
Erinn
Hello Idan,

After investigation, the DMCA complaint is legitimate and the site(s) cannot be restored until the infringement has been resolved.

Per Our Acceptable Use Policy , a part of our terms and conditions, that Idan agr...Read More
Angela Holmes
United States
  • Reliability4
  • Pricing10
  • User Friendly8
  • Support4
  • Features6
6.4
NEW

Changed my Hostgator web page template from weebly to Host Gators Basic website builder now my site wont publish at all

I talked to three different Tech support agents via chat and on the phone. I am trying to explain my website won't propagate at all and they keep saying they forwarded it to the next team. It's been three days. i spent all of my l...Read More
Erinn
Erinn
Hi Angela,

We see that there are a couple of open cases with our tier 3 support so we're working to get this resolved for you. An Escalations Manager will take charge and ensure this gets resolved and will be in touch with you ...Read More
Angela Holmes
Angela Holmes
Thank you, Your customer service manager and team were able to publish my website today. I appreciate the follow through.
Angela H Holmes
Angela H Holmes
After leaving a unsatisfactory review regarding my experience with host Gator Support, I can happily say they were able to resolve my DNS issues today. I was just about ready to change to another web host out of frustration. As an...Read More
Erinn
Erinn
Hi Angela,

Tommy is the best! We're so glad he was able to help you out. Please don't hesitate to reach out if you need anything else.

Erinn
Customer Advocate at HostGator
D G
Australia
  • Reliability6
  • Pricing8
  • User Friendly6
  • Support4
  • Features8
6.4

Unhelpful when hacked

Unfortunately I was the victim of a phishing attack which got through what must be quite weak security on the website (I had HTTPS, Sitelock enabled etc).

Support then proceeded to ignore my requests for assistance 3 times acro...Read More
Unfortunately I was the victim of a phishing attack which got through the security on the website (despite having SiteLock).

Support then proceeded to ignore my requests for assistance 3 times across more than a month, despite ...Read More
Erinn
Erinn
Hi DG,

Oh no! That's completely unacceptable. We want to make things right for you. Could you please reach out to us at reputation@endurance.com and provide the primary email address on your account and the best phone number to...Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting AU$5.53 - AU$20.10 5 plans
VPS AU$125.91 - AU$223.90 3 plans
Dedicated Server AU$243.57 - AU$523.53 8 plans
Cloud Hosting AU$6.93 - AU$13.93 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2020

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    5.5 / 10
  • User Friendly
    7 / 10
  • Support
    10 / 10
  • Features
    9 / 10
7.9
Rated by Max Ostryzhko

HostGator Expert Review

Launched in 2002, HostGator has become synonymous with affordable and reliable hosting to over 1.3 million websites. As HostGator’s economy packages are very competitively priced, our expert review was focused on how many features their basic and mid-range plans provide, and how it performs.

Our tests, conducted over a period of months, showed that HostGator’s affordability goes hand in hand with plentiful features including a well-stocked cPanel and unmetered disk space and bandwidth. We were also happy to note that the service’s performance was consistent across plans as well, with very reliable uptimes and extremely quick load times to keep your website relevant. Keep reading to see if HostGator is right for you:

Pros and Cons

Pros:

  • Explore HostGator’s various offerings to find a plan that perfectly suits your needs.
  • Take advantage of reliable uptimes and blazing load times to keep customers engaged and buying.
  • Leverage even the most basic plans to design innovative website thanks to HostGator’s generous feature options.
  • Free SSL certificates keep users happy with your website’s security standards.
  • Take advantage of HostGator’s simple plan-switching process to scale your website with ease.
  • Contact HostGator’s knowledgeable customer support staff by phone, live chat, or ticketing 24/7/365 to solve problems.
  • An intuitive cPanel makes the setup and maintenance of your back-end simple.

Cons:

  • Though customer agents are helpful, getting ahold of them can take time.
  • The company’s website builder is less intuitive than other versions on the market.
  • To take advantage of the hosting service’s best deals users need to commit to three-year contracts.
  • Users need to check carefully to make sure they haven’t been signed up for additional services before purchasing a plan.

Pricing and Payment Methods

We were thoroughly impressed with how many features come with HostGator’s basic packages. You can tart with the basic shared hosting plan at $2.75 a month and receive 1 domain, unmetered bandwidth and a free SSL certificate. You can also use 1-click installations to adapt your back-end including CMS, shopping carts, and forums. For WordPress lovers, HostGator’s most basic plan starts at $5.95 and includes CDN and low-density servers to keep your WordPress site loading quickly.

If you need hosting with fewer websites per server can opt for the service’s VPS or Dedicated hosting alternatives. VPS hosting starts at $29.95 a month, which gives you 120GB disk space and 1.5TB of bandwidth. In contrast, the top Dedicated hosting package starts at $149 monthly and provides you with full root access, DDoS Protection and more. Though HostGator’s more expensive plans are priced similarly to other company’s premium plans, the basic and mid-range plans are very affordable hosting options.

A bonus of HostGator’s pricing system is its lack of contracts. In almost all cases (aside from dedicated server subscription) customers can cancel whenever they want for no extra fees.

Ease of Use

Especially when hosting services offer a lot of customization options, one of the criteria we’re most concerned about is ease of use. In the case of HostGator, the variety of features didn’t stop us from easily navigating the service and making changes with the utmost ease. Though we know our way around a cPanel and programming languages, even first-time website owners can take advantage of tools like HostGator’s website builder and many 1-click installations to get their site up quickly. However, from our experience reviewing other hosting platforms HostGator’s website building service isn’t quite as intuitive as other web-building tools we’ve tested.

If you need deeper access to your hosting, HostGator offers several great developer tools. Easy access to numerous scripting languages such as Python and Perl as well as unlimited MySQL databases let us play around with configurations and make the back-end we wanted.

Load Times and Reliability

HostGator promises 99.9% uptime or your money back, and after months of testing under different conditions we can confirm that the hosting service’s uptime was as reliable as advertised. On average we recorded very little downtime or service outages during or testing period. Moreover, throughout this period HostGator uptimes were often closer to 99.99%, making them one of the most dependable hosting platforms available.

Our months of testing also showed that with consistent load times of under a second, HostGator websites are in the top 10 percentile for website loading speed. We were also pleased to see that HostGator’s website offers specific tips on how users can speed up their website, from image optimization to checking for plugin redundancy and more.

Features

Overall, we were extremely pleased with the range of features HostGator offers, and we were especially impressed with how much is included in economy plans. SMBs can take advantage of tools like a built-in website builder, unlimited email accounts, robust webmail services and two shopping cart options to quickly grow their business presence and sales. That said, we found that their backup services weren’t particularly impressive. HostGator does backups once a week and only keeps one version of a backup at a time, though you can still restore your website as needed.

More advanced options are also plentifully available in basic packages. From real-time AWStats to Image Magick and Ruby on Rails, developers are given the freedom to customize every corner of their back-end. In terms of security, free SSL certificates, DDoS protection, an extensive firewall and more make up HostGator protection services.

As with load times, the HostGator website has a specific help page explaining what steps the user can take to make their website more secure in conjunction with HostGator’s own measures. However, customers that want more robust security can subscribe to the SiteLock add-on.

Customer Support

Our experience of HostGator’s customer support was overwhelmingly positive. The hosting service offers the standard 24/7 live chat, phone ticketing system and even a mailing address. However, these formal channels are bolstered by an active user forum, over 500 video tutorials and nearly 700 help articles that enable customers to resolve problems on their own easily.

When we did need to escalate to an agent, we were helped by friendly experts who were able to fix any problems we brought them in a reasonable amount of time. One area where we did find some room for improvement was the time it took to reach an agent and response times in general were slower than we would have liked.

HostGator User Reviews

This expert review is based on our web hosting expertise, and we examine specific metrics to how companies rate. For a comprehensive view of the company, explore our HostGator user reviews to discover what regular users are saying about the company.

Conclusion

HostGator exceeded our expectations and is an example of how even budget-friendly plans can provide extraordinary value. Beginners can utilize features like unmetered bandwidth, Free SSL and a huge knowledge base to construct websites that customers want to return to. However, HostGator also delivers on the more advanced functionalities that are non-negotiable for developers and IT teams.

Unlimited mySQL databases and a wide selection of programming languages and frameworks let tech experts fully customize their behind-the-scenes. With a robust support ecosystem rounding out its offering, HostGator is an above average option for web hosting.

Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited AU$5.53 5.1
Unlimited Unlimited AU$6.66 9.2
Unlimited Unlimited AU$20.10 5.8
Unlimited Unlimited AU$8.33 5.2
Unlimited Unlimited AU$8.33 3.9

VPS Hosting Plans

Plan Name Space RAM OS Price Score
120 GB 2 GB AU$125.91 6.3
165 GB 4 GB AU$181.90 4.0
240 GB 8 GB AU$223.90 5.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
500 GB 4 GB AU$243.57 4.0
500 GB 4 GB AU$243.57 5.0
1000 GB 4 GB AU$306.56 5.4
1000 GB 4 GB AU$306.56 5.0
1000 GB 8 GB AU$390.55 5.0
1000 GB 8 GB AU$390.55 5.0
1000 GB 16 GB AU$523.53 5.0
1000 GB 16 GB AU$523.53 5.0

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Unlimited 2 GB Unlimited AU$6.93 5.0
Unlimited 4 GB Unlimited AU$11.13 3.5
Unlimited 6 GB Unlimited AU$13.93 3.1
A Free Domain is included when purchasing any hosting service from HostGator
Submit a HostGator Coupon

Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

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