We searched your case and found that you tried to add Wallet balance for your domain reseller. We add wallet balance manually and you wanted it to be updated quickly which is not possible no matter how many calls you make .

Please note that We do not add balance in domain quickly. It is done manually in orderly manner. So please do not take call support for adding wallet balance.

As per my research, You purchase 1 domain in a month and you are using our Domain Reseller system. In such cases, we do not provide phone support.

Please purchase domains at customer level only.

Our Domain Reseller is meant only for bulk buyers. Please use tickets only for any type of communication. Reviewing her for such cases will not help you add balance faster.

Regardless of that lots of time I am facing emergency situation all the time your support number is busy.
How do u nkow that I was calling you for domain related issues.
Atleast you have to answer call from customers and understand there problem.

The support was really good when I was talked with ishank khare.

Thank you for your review. First of all I would like to clear that we mentioned very very clearly that our support will be offline for 4 days in advance. Read below the following points carefully for your own clarification.

1. We sent a mail on 20 May 2019 that our support will be offline for 4 days and we very clearly mentioned all the things there itself. We cannot be held responsible for your statement "Their support is NEVER available." because if our support was never available then how did we ever solve your issue on chat on Wednesday, January 23 2019, 11:02 ? and also multiple times on ticket?

Moreover, 80% of the time you ping us on chat on our OFF hours. We have clearly mentioned on our site that our support chat will be online only from 10 am to 6 pm IST.

http://prntscr.com/nuq67c

2. More than 90% of wordpress sites over internet are vulnerable because they are either using vulnerable themes or vulnerable plugins. Last time also we found a suspicious link in one of your account and suspended it.

We have not suspended all the accounts. We have suspended only that account which is not secure and any hacker can easy control it and misuse it.
I would appreciate if you permanently solve this issue by making it secure.




Why your wp username is getting changed ?


You have installed a plugin which a hacker is controlling remotely.
See the details below.
/home/oilylotus/public_html/wp-content/plugins/naeemm/




If you do not believe this then you can also confirm the above information from any professional PHP developer.


You can see all the vulnerabilities in any of your accounts by going to cpanel > imunify360

You also need to keep a regular check on your accounts and its vulnerable files.

3. If our server is hacked then why are our other clients not reporting to us? As we know that this is a shared server so not only you but other clients are also here with their sites but it seems that they have already fixed their site.

4. For your statement "I'll make sure to post about this everywhere and anywhere I can.", you are free to do so. It is your wish but don't post only half of the things, post everything. If you post only negative things about the hosting provider then it will be a non-authentic review. Also post the vulnerablilites of your sites.

5. For your statement "I'm going to have to move everything away from them because of this.", we encourage this step because we cannot continue business with a client who has no patience to wait for our response, who has vulnerable sites, who sees that posting negative reviews which are not 100% correct will force us to look into their issue.

Note that, hostadvice.com is not our support panel that each time you post your issues here and get a support.

Sorry, but we cannot continue business like this. Either you need to have patience for your issues because the mistake is not from our side, it is your site which is vulnerable, not our servers.