Yahoo! Small Business Reviews and Expert Opinion

Based on 46 user review in 2 languages
2.7
POOR

Customer score for Yahoo! Small Business

  • Reliability
    2.7 / 10
  • Pricing
    3.2 / 10
  • User Friendly
    2.6 / 10
  • Support
    2.6 / 10
  • Features
    2.6 / 10

Detailed Scores / Summary

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Rafael Parisido
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

The worst email and hosting company ever!

Service used: Shared
Since their previous update, my business emails have been disabled. I don't know how many emails got lost during this period. I've been with them for the past 8 years and this is the 2nd time that this incident occurred. Please stay away from Yahoo small business email. Even if they pay you.
Catherine Brown
United States
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

WORST EXPERIENCE EVER STAY AWAY FROM YAHOO SMALL BUSINESS

Service used: Shared - Basic plan
Contacted yahoo for a web site. Explained how much I did not know about computers and websites. They promised assistance and guidance. I paid for a year like a fool. Absolutely nothing received. They helped at the beginning then t...Read More
Sandra Leonard
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Won't cancel account and put through a charge on an expired card

Service used: Shared
For two years, I have refused to update credit card expiration, and have made the call at least once to cancel account. This month, they put through a charge on my card even though they didn't have a current expiration. I now have...Read More
Michael Hester
Michael Hester
Tell me about it just got off the phone with them for the same reason. Filed a fraudulent charge with paypal. Account has been closed for two years almost. Calling police in the morning to file a complaint. Fortunately I kept my records.
Crow be Gone
United States
  • Reliability4
  • Pricing2
  • User Friendly6
  • Support2
  • Features2
3.2

I wonder why yahoo can't get thing in order.

Service used: Shared - Basic plan
Can't get into small business community. Nor find if its up or down page is just blank. What I find interesting is that I keep getting this pop up that says "new changes coming to business email" yet when I click on it, nothing. T...Read More
HELENA halter
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Shady activity

Service used: Shared - Basic plan
I have been on the phone with them for over an hour to dispute the recurring charge that was made on NEW credit card, not even an expired one, and was only able to get back $83.90 of the $130.83 that I was charged. I have never us...Read More
Kristen Eifes
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Canceled Domain name back in 2016 still getting charged for it 3 years later

Service used: Shared - Basic plan
Canceled domain name with Yahoo Small Business when they switched to another company in 2016. I was told they canceled my account then in Dec 2016. June of 2017 I get charged $35 for domain name. I have already ported out to Go Da...Read More
Mark Hawk
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Terrible Service

Service used: Shared - Basic plan
I wanted one email account with two email addresses and was given a price of $53.25/yr ($38.25 for me plus $15 for second email address) for a Small Business acct., including domain cost. After I signed up, I was told that deal wa...Read More
Anderson Costa
Brazil
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Worst email service

Service used: Shared
I use the Yahoo Mail for business (the plan is not listed in the services list below). So I listed my dislikes below:
- don't offer an alias option for domains (it's basic for all providers I know). They ask you to use another pr...Read More
 

Typical Yahoo! Small Business Prices

Service Monthly Price Range
Shared Hosting AU$5.28 - AU$420.96 6 plans
The Services & Prices are taken from smallbusiness.yahoo.com

Yahoo! Small Business Expert Review 2019

Written by: Michael Lavnduski

Yahoo! Small Business Rating

  • Reliability
    7 / 10
  • Pricing
    6 / 10
  • User Friendly
    7 / 10
  • Support
    8 / 10
  • Features
    9 / 10
7.4
Rated by Michael Lavnduski

Expert Overview

A once great service seems to be going down hill

Yahoo! is one of the biggest internet companies in the world so one might expect that they would make sure all their lines of business are operating properly.  Sadly, while the web hosting service was actually quite good back in 1999 when they bought it, it has been allowed to go down hill since then.

They are focused just on providing their services to small businesses, and they only offer shared hosting services.  Their e-commerce platforms, which was once what attracted many people to the services, has now become unstable and outdated.  In fact, Yahoo! made a lot of headlines back in 2007 because their hosting and e-commerce platforms experienced lots of outages on 'Cyber Monday' costing their customers a lot of money.

If you are just looking for a simple web hosting company and you like the idea of being associated with a major internet company like Yahoo!, you may be ok with this option.  For most individuals and businesses, however, you can find a much better service for a lower price.

Uptime & Reliability

Overall a stable hosting service but vulnerable to traffic spikes

Sites hosted on Yahoo! Small Business web hosting are generally going to be stable without any major problems.  One issue, however, is that since they are focused on small businesses, the entire hosting operation is vulnerable to traffic spikes.

Holiday shopping spikes, for example, will hit many of the sites they host, which can end up slowing everyone down or even causing outages.  This type of thing tends to happen at the worst times, since the businesses need their site up during busy times more than ever.

Features

Some nice little Yahoo extras

This is one area where this hosting platform actually has some nice things to say about it.  Since it is owned by Yahoo!, you actually get access to some of the great services that they provide.  Sadly, most of them are limited only to the middle and higher end hosting packages.

You'll get their site builder program, and a lot of free templates to choose from.  You'll also get access to forms, maps, a photo gallery, a variety of free PayPal buttons, assistance with social media, integrated video and/or audio players and more.  You can even use the Yahoo! SEO tracker and reporting system.

All of these combined can be quite attractive for someone who wants all their hosting and site management to be combined into one place.

Support

Great self-help but little live support

Yahoo! has an extensive library of different guides, manuals and other resources that you can use to learn more about hosting and fix some problems you'll have.  When you search for just about any error or question you have, you'll likely get dozens or even hundreds of results.  Unfortunately, this can sometimes make it confusing to figure out which one you actually need.

They do offer 24/7 live telephone and email support, but many report long hold times and the support doesn't always fix the problem right away.

Pricing

Prices are higher than they should be for the services you get

Yahoo! web hosting really only offers three differnet options, all of which are a form of shared hosting.  Despite this, their prices are still higher than most other dedicated hosting companies.  You can save money (or add to your bill) based on some of the features or special deals they offer, but this seems to just be confusing more than any type of actual price improvement.

 

Summary

Some nice features but overall not the best hosting option

Yahoo! web hosting does offer some nice features that will be attractive to many people.  In addition, since they have one of the most recognizable names in the industry, it will likely be around for a very long time (though they could sell this line of business at some point).  Despite some nice perks, this is not really a great hosting option for most people or businesses.

Pros:

  • Backed by Yahoo!
  • Access to many Yahoo! services
  • Generally reliable
  • Great self-help systems

Cons:

  • Services have been going down hill for years
  • Little live support
  • Prone to outages during high traffic days
Read the full expert review Visit Yahoo! Small Business See plans & pricing

Yahoo! Small Business Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
100 GB 1 TB AU$5.28 2.2
500 GB 5 TB AU$8.43 2.0
Unlimited Unlimited AU$12.66 2.8
Unlimited Unlimited AU$40.83 2.7
Unlimited Unlimited AU$111.22 2.0
Unlimited Unlimited AU$420.96 2.7
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Server Locations

United States

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